Human Resources (HR) Manager

One Park Dominicana ("OPD") is looking for an HR Manager to join our growing team.

The ideal candidate is well organized, service oriented, and able to work in a fast-paced environment while demonstrating people leadership, employee relations, compliance focus, data accuracy, reporting. This role requires sound judgment, confidentiality, attention to detail, and strong follow-through when supporting employees, leaders, vendors, and internal business partners. 

RESPONSIBILITIES: 

•    Lead and coordinate onboarding processes, new hire file audits, contract-signature follow-up, and employee lifecycle activities for assigned sites. 

•    Coordinate and oversee, among Health Specialist, Health Fairs and related activities 

•    Provide oversight, direction, and quality control for HR Generalist tasks and assigned HR support work. 

•    Review Communications, prepare or approve promotion announcements, and ensure employee status changes are processed accurately. 

•    Manage termination processes, conduct or oversee exit interviews, and ensure proper documentation and coordination with Payroll, Security, IT, and leadership. 

•    Review employee warnings, disciplinary documentation, QA alerts, and sensitive employee matters before final action or escalation. 

•    Investigate Hotline cases assigned by leadership and prepare findings, recommendations, and follow-up actions. 

•    Manage HR WhatsApp group communications and ensure employee inquiries are addressed through appropriate channels. 

•    Attend Health and Safety meetings, review cases, and ensure related follow-up is completed. 

•    Review health insurance invoices, conduct SISALRIL audits, and oversee medical license and health report updates. 

•    Update DRP roster information and manage IDOPRIL notifications in coordination with HR and site leaders. 

•    Ensure employee letters, medical leave records, benefits changes, and compliance documentation are accurate and complete. 

•    Manage vacation reports, including accrued and expired vacation balances, and ensure approved vacation information is submitted for payroll processing. 

•    Manage and process employee allowances and other approved employee payments or deductions in coordination with Payroll. 

•    Process status changes and submit accurate, approved employee data to Payroll by established deadlines. 

•    Review HR data for accuracy before submission to Payroll, Finance, or leadership. 

•    Plan and execute monthly HR, wellness, and health activities aligned with approved budgets and business needs. 

•    Coordinate birthday and anniversary slides for the Dominican Republic and Mexico and oversee anniversary certificates or related recognitions. 

•    Prepare and manage the monthly budget for HR activities and manage Uber vouchers for HR-related needs. 

•    Compile company meeting data for the Dominican Republic site and support employee engagement communications. 

•    Prepare HR monthly reports and quarterly dashboards with accurate insights, trends, and recommendations. 

•    Review and audit cafeteria reports, transportation controls, and other HR-related operational reports as assigned. 

•    Monitor deliverables, identify process gaps, and recommend improvements to the Nearshore Support Services Director. 

REQUIREMENTS: 

•    Bachelor's degree in Human Resources, Industrial Psychology, Business Administration, or a related field required; HR certification preferred. 

•    At least 5 years of HR operations, employee relations, compliance, benefits, or HR management experience preferred. 

•    Knowledge of Dominican labor processes, SISALRIL, Ministry of Labor requirements, employee documentation, and HR reporting preferred. 

•    Experience supervising or overseeing HR support roles and coordinating with Payroll, Finance, Legal, IT, and Operations. 

•    Strong English and Spanish communication skills preferred. 

•    Advanced organization, confidentiality, judgment, data accuracy, and escalation skills. 

•    Demonstrated competencies: People leadership, Employee relations, Compliance focus, Data accuracy, Reporting, Confidentiality, Process improvement, Accountability.