Human Resources Generalist

Company Overview

Join us on our mission to elevate customer experiences for people around the world.  As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today!

Responsibilities:

• Maintain regular engagement with employees, both onsite and virtually, to support a positive organizational climate and alignment with company culture.

• Interact regularly with employees to build trust and promote open, transparent communication.

• Conduct focus group discussions with employees to gather feedback and provide summary reports with key insights and conclusions.

• Provide professional HR support to employees by addressing concerns and ensuring familiarity with company policies and procedures.

• Guide employees through company processes to promote a positive employee experience.

• Participate in the conceptualization, planning, and execution of initiatives designed to improve employee engagement and satisfaction.

• Assist in organizing events and coordinating with suppliers, including identifying potential partners for the Everise Privileges program.

• Respond to internal and external HR-related inquiries and provide timely assistance.

• Maintain accurate personnel records (e.g., payroll data, employee information, leave records, turnover data) in both physical files and HR systems.

• Ensure employment documentation and requirements are properly maintained and compliant.

• Liaise with other departments such as payroll, benefits, and other support functions as needed.

• Support the candidate selection and confirmation process, including assisting with the pre-selection of internal promotions.

• Assist supervisors with performance management processes and documentation.

• Schedule and coordinate meetings, interviews, HR events, and maintain the team’s agenda.

• Coordinate training sessions and seminars.

• Conduct employee orientations and onboarding activities and ensure records for new hires are updated.

• Assist with HR initiatives and projects, including collecting and analyzing employee feedback.

• Support offboarding processes, including coordination related to benefits and documentation for former employees.

• Perform other duties and responsibilities assigned to the role.

Qualifications:

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• Bachelor’s degree in Industrial Psychology, Business Administration, Human Resources, or a related field.

• Minimum of 2 years of experience in Human Resources.

• Proficiency in Microsoft Office applications.

• Strong organizational and interpersonal skills.

• Strong analytical and problem-solving abilities.

• Ability to manage multiple priorities and work effectively in a fast-paced environment.

• Flexibility to work varied hours when required.

• High level of reliability in task completion and attendance.

• Strong teamwork and coordination skills.

• Experience with HRMS platforms, payroll systems, or the ability to quickly learn the organization’s employee management software (e.g., Workday).

• Knowledge of local labor laws and employment regulations.

• English proficiency at an intermediate level or higher (B2 or above).

• Must be amenable to working onsite at our Villa Nueva site Boulevard Los Reformadores 11-70, Zona 4, Villa Nueva

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If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.