Hub Coordinator - Marie Curie Hospice, West Midlands

Company Description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they are likely to die from.

The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives. We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life.

Job Description

Your role in our mission

Are you a compassionate, organised and customer-focused individual who would like to play an important role in supporting vital end-of-life care services? We have an exciting opportunity for a Hub Coordinator to join our Midlands team. In this role, you will help ensure our nurses and healthcare assistants can provide timely, coordinated care and emotional support to people in their own homes.

As a key member of the coordination hub, you will act as a first point of contact for Marie Curie services across the region. You will manage referrals, coordinate and book care, respond to enquiries with sensitivity and professionalism, and maintain accurate information across our operational and clinical systems.

Job structure: Permanent, full-time, 37.5 hours per week

Shifts: Between 08:00 and 22:00, typically either 08:00–16:00 or 14:00–22:00

Working days: Monday to Sunday, including bank holidays

Salary: Marie Curie Clinical Pay Scale Band 2: £25,272 per annum, Plus generous enhanced rates of up to 41% for working on Sundays and Bank Holidays

Location: Hybrid role, working remotely and on-site at the West Midlands Hospice

What you will be doing

• Coordinate and support the referral process from GPs, hospitals, district nurses, companions and other healthcare professionals.
• Respond to incoming referrals and enquiries by phone and email, ensuring people receive a helpful, professional and compassionate service.
• Manage shared mailboxes and accurately record information across key operational and clinical systems.
• Book and coordinate visits for patients and families, helping to ensure care is arranged in a timely and organised way.
• Work closely with senior nurses, healthcare assistants and wider colleagues to support safe and effective care delivery across the Midlands.
• Handle a variety of calls with sensitivity, remaining calm and focused in busy or emotionally challenging situations.
• Responsibilities will also include providing virtual out of hours support to services across England.

What we are looking for

• Experience in a customer service or call handling role, with the ability to respond to enquiries in a calm, professional and helpful way.
• Confident using Microsoft Office and working across multiple systems, with strong attention to detail when recording and updating information.
• Excellent organisational skills, with the ability to prioritise tasks, manage competing demands and work effectively in a busy environment.
• A compassionate and empathetic approach, with the confidence to support people who may be experiencing difficult or emotional situations.
• A resilient team player who can work collaboratively with colleagues while also using initiative when working independently.
• An understanding of healthcare, community services or care coordination would be helpful, but is not essential.

What's in it for you:

• Annual leave allowance - 27days plus 8 public holidays
• Competitive Policy for parental/sick Leave   
• Marie Curie Contributary Pension Scheme 
• Continuous Professional development (Marie Curie supports and encourages personal and professional development) 
• Industry leading training programmes 

Marie Curie Benefits Package:  

• Defined contribution schemes for Pension (the charity will match your contribution up to 7.5%)  
• Season ticket loan, cycle-to-work scheme, and other employee benefits.
• Life assurance and access to Marie Curie’s Benefit-Hub Discount Scheme.
• Help with eyecare cost (T & C’s apply)   
• 15% discount in Marie Curie shops
• Entitled to Marie Curie Blue Light Card   
• Life assurance

To view the job description, please click here

Application Process

• Closing date for applications:  20 October 2026
• As part of your online application, you will be asked for a CV.  Please review both the advert and job description and outline your most relevant skills, experience and knowledge for the role. 

Qualifications

Additional Information

This role will be subject to receiving an enhanced DBS criminal record check. 

We reserve the right to close this vacancy early. 

Agencies need not apply.

At Marie Curie, our values are central to everything we do. They guide how we care for people, how we work together, and how we make decisions every day. We are committed to creating a workplace that is safe for everyone — staff and volunteers alike — supportive, inclusive and rewarding.  We take stringent steps to ensure that anyone who joins our organisation are suitable for their roles and are committed to safeguarding all our people from harm. We actively consider our impact on the planet, embedding sustainability into everyday decisions to create a lasting, positive difference for the individuals we care for and the world we share.

We believe everyone should have the opportunity to thrive and fulfil their potential. Marie Curie is deeply committed to diversity, equity and inclusion, recognising both the social justice imperative and the strength a diverse workforce brings.  We actively encourage applications from people of all cultures, perspectives and lived experiences.

We are happy to make reasonable adjustments throughout the recruitment process. If you require any support, please contact us at recruitment@mariecurie.org.uk.

Every application we receive is personally reviewed by a member of our Talent Acquisition team, and in return, we ask that your application authentically reflects you — your experience, perspective and voice.