SDR LATAM
remotepeople
HR Specialist Level 3 – EMEA
remotepeople· Operations
About this role
About Remote People
At Remote People, we're building the infrastructure to power borderless teams. By handling global payroll, benefits, taxes, and compliance, our technology enables businesses to hire anyone anywhere compliantly at the push of a button.
If you're interested in adding to our vision of enabling people to work in dream jobs, for every company, and from anywhere in the world, apply now!
We're committed to building a global, diverse team representing different and varied backgrounds, perspectives, and experiences. We welcome applications from everyone, regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, or disability. Being part of Remote People means being part of a growing, international family.
Position Overview:
As an HR Specialist Level 3 – EMEA, you will be the senior escalation point for complex and sensitive employee cases within our EOR service. You will take ownership of cases that Level 1 and Level 2 teams have not been able to resolve, ensuring employees and clients receive a clear, accurate, and compliant resolution.
This is a hands-on and customer-facing role. You will manage cases through tickets and email, while joining calls when needed to support sensitive conversations, de-escalate concerns, and communicate clearly with employees and clients. You will also identify recurring issues, document processes and guidance, and help prevent similar escalations from happening again.
Key Responsibilities:
- Act as the senior escalation point for complex and sensitive employee cases across EMEA.
- Own cases end-to-end when they cannot be resolved by Level 1 and Level 2 HR teams.
- Manage escalations across contracts, onboarding, leave, payroll and benefits queries, employee relations, and offboarding.
- Investigate issues, assess risk, identify root causes, and determine appropriate resolution paths.
- Support employees and clients through tickets, email, and calls, including sensitive conversations and customer de-escalation.
- Work closely with Payroll, Operations, Legal, Compliance, Finance, and regional stakeholders to resolve cases.
- Keep clear and accurate documentation in ticketing and HR systems.
- Identify recurring issues and document processes and guidance to help prevent the same escalations from happening again.
Key Qualifications:
- 4–6+ years of experience in HR Operations, Employee Services, Shared Services HR, Employee Relations, EOR, PEO, or a similar environment.
- Strong multi-country EMEA HR knowledge; experience supporting Spain, Italy, the UK, Germany, and France is highly preferred.
- Proven experience independently managing complex HR escalations and sensitive employee cases.
- Solid knowledge of the employee lifecycle, including employment documentation, leave, payroll and benefits, employee relations, and offboarding.
- Excellent written and spoken English, with the ability to communicate confidently and empathetically with employees and clients.
- Strong judgment, investigation, problem-solving, and stakeholder-management skills.
- Experience using ticketing or case-management tools such as Intercom, HubSpot, Zendesk, or similar.
- Previous EOR, PEO, or global employment experience is highly preferred.
What it's like working at Remote People
Our service & product. We're a technology company, not an accountancy, payroll provider, recruitment firm or similar. We build a workforce management platform that allows our customers to hire the best talent in minutes, without worrying about compliance, payroll, or HR admin.
Our amazing team and environment. Working at Remote People means you're working on something very exciting: Allowing every person on the planet to have access to equal opportunities in living a fulfilled work and personal life. We believe in hiring from within and going the extra mile to retain top talent. As the company continues to grow extremely fast, you will be given the opportunity to develop and grow alongside.
Our benefits and perks. Being part of Remote People means that you get the benefit of:
- A competitive salary
- An asynchronous working environment
- A "Remote-First" company environment (or Hybrid) - based on the nature of the job
- The ability to work from abroad for a short period of time
- Growth opportunities within the company
- We provide all new joiners with the necessary hardware to ensure you have the tools you need to succeed from day one
How to apply
Please fill out the form and upload your CV in a PDF format.
If you don’t have an up-to-date CV but you are still keen to reaching out, please feel free to add a copy of your LinkedIn profile instead.
Need help? Get in touch with us at: join@remotepeople.com
Frequently Asked Questions
Is the salary disclosed for the HR Specialist Level 3 – EMEA position at remotepeople?
The salary for this HR Specialist Level 3 – EMEA role at remotepeople is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the HR Specialist Level 3 – EMEA job at remotepeople remote?
Yes, this HR Specialist Level 3 – EMEA position at remotepeople is remote, with team members based in EMEA (Remote). You can work from home or anywhere in the supported regions.
Which team or department does the HR Specialist Level 3 – EMEA at remotepeople belong to?
This HR Specialist Level 3 – EMEA position is part of the Operations department at remotepeople. See the full job description for more information about the team structure and responsibilities.
How do I apply for the HR Specialist Level 3 – EMEA position at remotepeople?
Click the "Apply Now" button on this page. You will be redirected to remotepeople's official application portal hosted on greenhouse where you can submit your application directly.
When was the HR Specialist Level 3 – EMEA job at remotepeople posted?
This HR Specialist Level 3 – EMEA position at remotepeople was posted on Sep 11, 2026. Apply as soon as possible — early applications are often reviewed first.
HR Specialist Level 3 – EMEA
remotepeople
You'll be redirected to remotepeople's official application page on Greenhouse.