HR Coordinator

Job Description

Key Responsibilities

1. Recruitment & Onboarding

• Coordinate recruitment activities from vacancy approval to onboarding.
• Arrange interviews and communicate with candidates.
• Prepare employment offers, contracts and onboarding documentation.
• Support safer recruitment processes, including reference and background checks.
• Coordinate induction for new employees.

2. HR Operations

• Maintain accurate employee records in Workday and HR systems.
• Prepare employment letters and contract amendments.
• Process employee lifecycle changes including new hires, transfers, promotions, contract renewals and leavers.
• Maintain employee personnel files.
• Support probation and contract renewal processes.

3. Payroll & Benefits

• Prepare monthly payroll information and supporting documentation.
• Monitor leave, attendance and employee records.
• Support administration of employee benefits, insurance and reimbursements.
• Coordinate payroll documentation with Finance and external providers.
• Respond to employee payroll and benefits enquiries.

4. Employee Support & Compliance

• Act as the first point of contact for HR queries.
• Support expatriate employees with visas, work permits and relocation arrangements.
• Ensure HR activities comply with ISP policies and Vietnamese labour legislation.
• Prepare HR reports and documentation for audits and statutory authorities.
• Support employee engagement and wellbeing initiatives.

5. HR Systems & Continuous Improvement

• Maintain accurate HR data and documentation.
• Support the effective use of Workday and other HR systems.
• Assist with HR projects and process improvements.
• Work collaboratively with the HR Business Partner, regional teams and shared service providers to ensure efficient HR service delivery.

Key Skills

• HR Administration
• Recruitment Coordination
• Payroll Administration
• Employee Services
• Customer Focus
• Communication
• Organisation & Planning
• Attention to Detail
• Problem Solving
• Teamwork
• Digital Literacy

Qualifications & Experience

Essential

• Bachelor's degree in Human Resources, Business Administration or a related discipline.
• Around 2–4 years' experience in HR administration or HR coordination.
• Experience supporting recruitment, HR administration and payroll processes.
• Knowledge of Vietnamese labour legislation.
• Experience using Microsoft Office and HR systems (Workday experience is an advantage).
• Good communication skills in English and Vietnamese.
• Strong organisational skills and attention to detail.

Desirable

• Experience in an international school or multinational environment.
• Experience supporting expatriate employees.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history. 

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.

ISP Principles

Begin with our children and students. Our children and students are at the heart of what we do. Simply, their success is our success. Wellbeing and safety are both essential for learners and learning. Therefore, we are consistent in identifying potential safeguarding

and Health & Safety issues and acting and following up on all concerns appropriately.

Treat everyone with care and respect. We look after one another, embrace similarities and differences and promote the well-being of self and others.

Operate effectively. We focus relentlessly on the things that are most important and will make the most difference. We apply school policies and procedures and embody the shared ideas of our community.

Are financially responsible. We make financial choices carefully based on the needs of the children, students and our schools.

Learn continuously. Getting better is what drives us. We positively engage with personal and professional development and school improvement.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years’ employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role are strongly encouraged to apply.