About the Role

As part of the Employee Support Hub (ESH) within the People Operations team, the HR Analyst provides high-quality operational support to employees, managers, and HR stakeholders across multiple countries. This role is responsible for delivering accurate and efficient HR administration, employee documentation, leave and time-off management, HR systems support, reporting, and case management while ensuring compliance with company policies and local regulations.

The ideal candidate is highly organized, detail-oriented, customer-focused, and passionate about delivering an exceptional employee experience in a fast-paced, global environment.

Key Responsibilities

HR Administration & Document Management

• Generate and manage employee letters and HR documentation in accordance with global standards and service level agreements (SLAs).

• Maintain accurate employee records and documentation while ensuring compliance with data privacy and retention requirements.

• Support employee lifecycle activities, including changes to employee information, employment documentation, and other HR administrative processes.

• Ensure HR records are up to date, accurate, and audit-ready.

Leave & Time-Off Process Management

• Administer global leave and time-off processes, ensuring accurate and timely updates within HR systems.

• Serve as a point of contact for employee and manager queries related to vacation, sick leave, parental leave, and other absence policies.

• Monitor leave transactions and ensure compliance with local legislation and company policies.

• Escalate complex or non-standard cases where appropriate.

• Support employees through leave-related processes while maintaining a high level of customer service.

HR Systems & Data Management

• Process employee lifecycle transactions in Workday, ensuring data accuracy and integrity.

• Perform data maintenance activities and support audit and compliance requirements.

• Run scheduled and ad hoc reports related to headcount, leave balances, employee data, and other HR metrics.

• Analyze HR data to identify trends, discrepancies, and opportunities for process improvement.

• Log, manage, and resolve employee cases within the HR Case Management system, ensuring timely closure and adherence to service standards.

Cross-Functional Collaboration & Continuous Improvement

• Partner with HR Associates, Centers of Excellence (COEs), HR Business Partners, Payroll, and other stakeholders to resolve employee queries and complex cases.

• Identify opportunities to improve processes, increase efficiency, and enhance the employee experience.

• Contribute to the development and maintenance of HR knowledge base content and self-service resources.

• Support HR technology enhancements, testing activities, system implementations, and automation initiatives.

• Share knowledge and provide guidance to colleagues where appropriate.

Required Qualifications & Skills

• Experience in HR Operations, People Operations, Shared Services, HR Administration, or a similar role, preferably within a global organization.

• Strong knowledge of Workday and HR Case Management systems.

• Experience processing employee lifecycle transactions and maintaining HR records.

• Understanding of leave and absence administration processes.

• Strong analytical and problem-solving skills with the ability to interpret data and make recommendations.

• Excellent written and verbal communication skills in English.

• Strong customer service orientation and ability to manage sensitive and confidential information with discretion.

• Strong organizational skills with the ability to manage multiple priorities and deadlines.

• Ability to work effectively across different geographies, cultures, and teams.

• Subject matter expertise in HR processes, policies, and data management practices.

Nice-to-Have Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• Experience working with HR systems and technology platforms.

• Strong proficiency in Microsoft Excel, including Pivot Tables, VLOOKUP/XLOOKUP, data analysis, and reporting.

• Ability to analyze HR data and identify trends, patterns, and discrepancies to support decision-making.

• Experience working in a global HR Shared Services, Employee Support, or People Operations environment.

• Familiarity with HR reporting, workforce analytics, and continuous improvement initiatives.

• Additional language skills would be advantageous.

Why Join Us?

This is an excellent opportunity to join a collaborative global People Operations team, where you'll play a key role in delivering exceptional HR services, supporting employees across multiple countries, and contributing to the continuous improvement of HR processes, systems, and employee experience.