Housekeeping Twilight Team Lead

What you'll bring to the team

Housekeeping Twilight Team Leader

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: Full time, fully flexible any 5 days out of 7 (including weekends), 5pm – 1am

Contract Type: Permanent, hourly paid

We're looking for a Housekeeping Twilight Team Leader to join our hotel housekeeping team and lead our Housekeepers, in delivering exceptional cleanliness and guest satisfaction.

As a Housekeeping Team Leader, you'll oversee daily housekeeping operations, conduct room inspections and quality checks, maintain high cleaning standards, manage stock and linen levels, and ensure health and safety compliance across our hotels. You'll also drive performance against housekeeping and cleanliness KPIs, helping to create a clean, safe and welcoming environment for our guests.

Leading by example, you'll motivate, train and coach your team, support recruitment and onboarding you'll play a key role in developing your team while delivering outstanding guest experiences.

This role would suit an experienced Housekeeping Supervisor, Housekeeping Team Leader, Hotel Supervisor, Cleaning Supervisor or Hospitality Team Leader looking to develop their leadership career within a leading hotel and hospitality operation.

Key skills and experience:

• Housekeeping & Hotel Housekeeping
• Team Leadership & People Management
• Hospitality & Hotel Operations
• Cleaning Operations
• Guest Service & Guest Experience
• Performance Management
• Training & Coaching
• Health & Safety Compliance
• Stock & Linen Management

If you're passionate about housekeeping, hospitality, hotel operations, guest experience and team leadership, we'd love to hear from you.

Qualifications & Experience

• Previous experience within housekeeping as a room attendant or team leader
• Proven experience working in a housekeeping or cleaning role, ideally within a hotel or alterative overnight accommodation function
• Confident and comfortable to use cleaning equipment and chemicals, ideally with experience of reviewing COSHH and Risk Assessments
• Ability to lead the team effectively
• High quality attention to detail
• This is a physical, hands-on role so you will be comfortable to be on your feet undertaking physical work for long periods of time
• Relevant travel arrangements for shifts finishing at 1am
• Due to the shift times candidates must be over the age of 18

Benefits

• 40% discount off LEGO® sets and products on the online LEGO Store!

• Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
• 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
• Staff discount codes for Merlin Annual Passes to gift to loved ones!
• Pro rata holiday allowance based on 28 days full time equivalent
• Private pension scheme
• Life assurance scheme
• Employee assistance programme
• Access to Perks at Work which 30,000+ national & local employee discounts
• Free staff parking
• Ongoing training & development

About the LEGOLAND® Windsor Resort

We are looking for a Housekeeping Twilight Team Leader to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to three awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us by email at jobs@legoland.co.uk and one of the team will get back to you as soon as possible.

Pay Range