Housekeeping Team Leader

Company Description

Mountains out the window, stories around every corner. At Hotel St Moritz, MGallery, we bring heartfelt, personal hospitality to life in the heart of Queenstown. Come and be part of something memorable.

Job Description

This is the perfect stepping stone for someone wishing to continue and grow their career in a leadership role.

Your Luxury Purpose: To work alongside the Head Housekeeper & Housekeeping Supervisors to ensure the efficient and cost-effective running of the Housekeeping function within the hotel, achieving the standards of cleanliness and guest care outlined by Hotel policies and procedures.

• Liaise with Front Office and Maintenance regarding “ready” rooms ensuring guest requirements are met.
• Communicating with the wider hotel team
• Respond to special requests with a sense of urgency.
• Ensure VIP rooms have correct amenities as requested by Front Office.
• Attend regular meetings with Head Housekeeper & Housekeeping Supervisors.
• Be competent in the running of the hire and clean laundry operation and ensure the cost effective use of linen and assist with inventories as requested by the Housekeeper/Housekeeping Supervisor.
• Assist in the daily cleaning, checking of bedrooms and the staff/public areas to maintain standards
• Clean guest rooms, storage areas and corridors
• Ensure guest supplies and advertising material in bedrooms and bathrooms are replenished or replaced to the correct standards for the room type.
• Report any lost property following correct.
• Carry out programmed/scheduled cleaning
• Ensure guest laundry is handled in line with hotel policy
• Use and clean equipment with care, reporting any defective equipment as set down in procedures manual.
• Ensure all department equipment is maintained to a high standard
• Assist with regular equipment stocktaking
• Ensure the security of keys and guest rooms at times by adherence to security procedures.  Report any suspicious persons or items to Management
• Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions
• Use department procedure manuals as a base for all service procedures training.
• Properly induct new staff into the team, department and hotel in the first week of their employment.
• Ensure that all staff under your care carry out their duties in accordance with the service standards and procedures manuals to meet departmental / hotel service standards and brand standards.
• Delegate duties so all aspects of the shift are covered
• Lead by example to maintain good staff morale.
• Supervisory tasks during leave periods.

Support us in growing our distinctive culture by living the La Maison values of

• Passion and Pride: Be passionately in love with our brands, our guests and our people. Use our Emotional Intelligence
• Excellence: Comprehensive business approach, driving all levers to be best-in-class.
• Empowerment: Be an entrepreneur, fully accountable, with strong KPIs and freedom too.
• Proximity: Family spirit, responsibleness, solidarity & constant dialogue with the field.
• Trust & Transparency: Share everything, no taboo. Feedback is a gift.
• Long Term Relationship: With everyone – create a strong sense of belonging.
• Bespoke & Free: 100% experience driven, tailored service. Unlock creativity.

Qualifications

• Min 1 years in a senior/self-checker role
• 5-star Luxury experienced preferred
• Eye for detail and willing and able to uphold high standards in cleaning
• Previous experience in Housekeeping
• Self-motivated and enjoy working autonomously
• Friendly and engaging, with the ability to communicate effectively.
• Co-ordinate various tasks simultaneously
• A great team player with a good level of fitness and able to work in a physically demanding role.
• Excellent English communication in written and verbal. 
• Clean police record

Additional Information

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities:

• Competitive pay and daily staff meals 
• Uniform supplied and maintained
• 12 weeks' paid parental leave
• We offer competitive pay, plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy.
• Receive unparalleled training, development and support from Accor leadership training programmes.
• Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
• Be part of a well-established hotel with a strong reputation for providing exceptional service.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Refer a friend incentive
• Supportive and friendly working environment.
• EAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.
• Take part in social activities and community involvement initiatives through the year.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Ready to help write the next chapter? Apply now.

Guaranteed minimum hours 30/week. Hourly wage paid weekly starting from $31.00 - $32.00/hour