Housekeeping Manager

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Lead, supervise, and manage the housekeeping team by providing clear communication, comprehensive training, coaching, and constructive performance feedback to ensure maximum efficiency and staff development
• Conduct daily inspections of all guestrooms, public areas, exterior spaces, and back-of-house areas to maintain the highest cleanliness standards and ensure compliance with organizational policies
• Monitor and oversee the completion of deep cleaning programs, assign tasks strategically, and ensure smooth workflow throughout the department
• Manage staff recruitment, onboarding, performance evaluations, and disciplinary actions while maintaining transparent and empathetic communication with all team members
• Issue daily assignments to staff, review special requests and priority areas, and manage the Lost and Found system to ensure optimal coordination and guest satisfaction
• Control inventory by issuing supplies and goods to staff at the beginning of shifts, ensuring adequate resources are available while managing expenses effectively
• Respond promptly to guest questions and requests, providing assistance, direction, and information to enhance the guest experience
• Ensure strict compliance with accident prevention programs, health and sanitation regulations, and quality assurance standards to maintain a safe and clean environment
• Analyze operational data, identify areas for improvement, and recommend and implement procedural changes to enhance efficiency and service quality
• Collaborate with other departments to coordinate services and resolve issues in a timely and professional manner

Qualifications

• Proven leadership experience with demonstrated ability to manage, motivate, and develop housekeeping teams effectively
• Service-focused personality with genuine commitment to guest satisfaction and exceptional customer care
• Excellent interpersonal, organizational, and communication skills (verbal and written English)
• Strong work ethic, reliability, and resilience in high-pressure situations
• Budget management and cost control experience with demonstrated ability to manage departmental expenses
• Strong analytical and problem-solving abilities with a decisive, transparent approach to decision-making
• Proven conflict resolution and employee relations skills with ability to address concerns professionally and empathetically
• Experience developing and implementing quality assurance standards, inspection protocols, and performance metrics
• Hospitality-oriented background with experience in hotel or facility management environments
• Proven experience in staff recruitment, performance management, training, and development
• Experience managing housekeeping operations, including deep cleaning programs, quality assurance, and inventory management
• Knowledge of health, safety, sanitation regulations, accident prevention programs, and Lost and Found system management
• Demonstrated experience with workforce scheduling, task assignment, and operational workflow coordination
• Experience managing vendor relationships and procurement of housekeeping supplies and equipment
• Familiarity with sustainability practices and green cleaning initiatives in hospitality settings

Additional Information