Housekeeping Attendant

Job Location:

NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.

We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.

The Housekeeping Attendant is responsible for ensuring that all assigned guest rooms, corridors, and service areas are cleaned and maintained according to the hotel's standards. The role requires delivering exceptional cleanliness, maintaining guest comfort, and providing prompt and courteous service to create an outstanding guest experience. The responsibilities below are aligned with current hospitality housekeeping practices and similar hotel housekeeping roles.

Key Responsibilities

• Clean and service assigned guest rooms, suites, corridors, and service areas according to hotel standards.
• Make beds and replace bed linens, towels, and guest amenities.
• Clean bathrooms, furniture, mirrors, windows, floors, and other room fixtures.
• Replenish guest supplies and minibar items as required.
• Ensure housekeeping trolleys are properly stocked before the start of each shift.
• Attend daily briefings and follow instructions provided by the Housekeeping Supervisor.
• Respond promptly and professionally to guest requests and complaints.
• Respect guest privacy and strictly follow all "Do Not Disturb" procedures.
• Report maintenance issues, damaged items, safety hazards, and unusual situations immediately.
• Handle lost and found items in accordance with hotel policies and procedures.
• Maintain cleanliness and organization in linen rooms, pantries, and storage areas.
• Ensure all cleaning equipment and chemicals are used safely and appropriately.
• Follow all hotel policies, brand standards, health and safety regulations, and environmental practices.
• Work closely with other departments to ensure guest satisfaction.
• Maintain the highest standards of personal grooming, hygiene, and professionalism at all times. Responsibilities are adapted from comparable housekeeping attendant roles in luxury hotels.

Qualifications

• Previous experience in housekeeping within a 4- or 5-star hotel is preferred.
• Basic knowledge of cleaning procedures and housekeeping operations.
• Good communication skills in English.
• Ability to work independently and as part of a team.
• Strong attention to detail.
• Ability to work flexible shifts, including weekends and public holidays.
• Physically fit and able to perform cleaning duties throughout the shift.

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