Housekeeping Assistant Manager

Job Location:

Overview

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

The Housekeeping Assistant Manager supports the Housekeeping Manager in overseeing the daily operations of the housekeeping department. This role ensures the cleanliness, orderliness, and overall appearance of guest rooms, public areas, and back-of-house spaces. The Assistant Manager supervises staff, manages inventory, maintains service quality standards, and ensures a safe and productive work environment.

Key Responsibilities:

Assist in planning, organizing, and coordinating daily housekeeping operations.

Supervise and motivate housekeeping staff, including room attendants, public area attendants, and linen room personnel.

Conduct daily inspections of guest rooms, public areas, and employee work areas for cleanliness and maintenance.

Ensure housekeeping standards and procedures are consistently followed to maintain quality service.

Manage inventory and ordering of cleaning supplies, linens, and guest amenities.

Help schedule staff shifts, manage attendance, and participate in performance reviews.

Train new housekeeping team members and conduct refresher training sessions.

Handle guest complaints and special requests in a prompt, courteous manner.

Support in ensuring compliance with health and safety regulations and sanitation standards.

Collaborate with other departments (e.g., Front Office, Maintenance) to ensure seamless guest service

Qualifications

Qualifications:

High school diploma or equivalent 

2+ years of experience in housekeeping operations, with at least 1 year in a supervisory or assistant managerial role

Strong leadership and interpersonal skills

Excellent organizational and time management abilities

Working knowledge of housekeeping systems and hotel property management systems (e.g., Opera, HotSOS) is a plus

Ability to handle multiple priorities and work under pressure

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