Hotel Receptionist
wshgroup
Hotel Receptionist
relaischateaux· Reception Staff
About this role
Company Description
Relais & Chateau at Thornbury Castle are seeking a Receptionist to join our professional and hardworking Front Office Team. You will be working in a unique and beautifully restored Castle, creating truly memorable and impressive 5* experiences for our guests.
About Us
Set on 15 acres of beautiful land, Thornbury Castle Hotel is the only Tudor Castle operating as a hotel in England. The Castle has recently completed a multi-million pound refurbishment program bringing back to life the regal grandeur of its past. Located 20 minutes’ drive from Bristol, it offers 26 bedchambers and suites, an award-winning restaurant, bar and two unique meeting and conference spaces.
Our company goal is to deliver “refined and personalised hospitality” to enable our hotel to be a place where all guests can relax, enjoy themselves and have a break from normal life. To feel like royalty in a unique place with unique people.
Job Description
- £26436.80 per annum
- Full-time permanent position – 40 hours per week worked over 5 days on a rota basis, Monday to Sunday. (8-hour shifts between 7 am and 11 pm) Full flexibility required
- An additional share of service charge and tips (estimated 2.5 k per year)
- An enthusiastic, warm, and friendly professional with a passion for the hospitality industry.
- You will be the first person to welcome our guests into the hotel and will be ready to make that unique first impression with confidence.
- Checking guests in and out of the hotel, you will make reservations, restaurant bookings and help the guests with organising the best stay for them
- Strong IT skills in Microsoft Office, alongside running reports and creating any other reports as required
- Use the Opera Front Office System to check in and check out guests and take payments.
- Ability to tackle the original spiral staircases and assist guests with their luggage and escort them to their room (there is no lift)
- You will relish in providing guests with information about our incredible castle and the full hotel services, along with any activities that they can book in the local area
- Excellent communicator and listener with a creative and positive attitude, with the ability to address any of our guests’ requirements
- Respond to telephone and in-person queries regarding reservations, hotel information, and guest concerns in a timely fashion
- Reservations
Qualifications
- Experience in a similar role, ideally in a 4* or above establishment
- IT proficient with strong working knowledge of Excel & Microsoft Word, preferable experience on Hotels PMS
- Proficient in verbal and written English
- Capability to work across multiple projects efficiently and adapt accordingly.
- A passion for excellent organisation and customer service skills
- Attention for details and proficiency in verbal and written English.
- Desire to exceed guest expectations.
Additional Information
- 28-day holiday including bank holidays
- Paid extra day off on your birthday
- Complimentary stay at the castle after 3 months probation period passed
- Training programmes via internal & external professionals and access to online training facilities
- Staff and family rates on hotel accommodation and discounts on food and beverage
- Recognition programmes
- Uniform and meals provided whilst on duty and free parking
Frequently Asked Questions
Is the salary disclosed for the Hotel Receptionist position at relaischateaux?
The salary for this Hotel Receptionist role at relaischateaux is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Hotel Receptionist position at relaischateaux located?
This Hotel Receptionist role at relaischateaux is based in Thornbury, England, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Hotel Receptionist role at relaischateaux full-time or part-time?
This is listed as a Full time position. It is posted as a Hotel Receptionist role in the Reception Staff department at relaischateaux.
Which team or department does the Hotel Receptionist at relaischateaux belong to?
This Hotel Receptionist position is part of the Reception Staff department at relaischateaux. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Hotel Receptionist position at relaischateaux?
Click the "Apply Now" button on this page. You will be redirected to relaischateaux's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Hotel Receptionist job at relaischateaux posted?
This Hotel Receptionist position at relaischateaux was posted on Sep 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Hotel Receptionist
relaischateaux
You'll be redirected to relaischateaux's official application page on SmartRecruiters.