Host, Premium Services - Korea

• Gathers feedback from patrons to enhance the development of new events and other incentives in the property and promote in-house programs and promotions as well as help Event & Promotion in the execution of events & promotions. • Anticipates customers’ needs and problems for all players in Solaire Resort and Casino • Builds a strong network/rapport with customers for acquisitions and retentions. • Acts in accordance with Solaire Resort and Casino policies and procedures without any intimidation to customers. • Prepares and updates Arrivals and Departures of Players/ makes reservations for hotel rooms/updates reservations of hotel rooms for players/players pick up or send off player’s airport/checks incoming flight times for airlines. • Finds valuable customers on the floor and ensures a high level of service is rendered. • Ensures that the mass gaming floor operations run smoothly. • Invites and encourages potential players to participate in all promotions, events, tournaments, and offers. • Offers complimentary F&B, room stays, and other perks based on player gaming activity. • Assists patrons with hotel, limo, and restaurant bookings. • Protects the confidentiality of all company files and documents under their immediate control. • Proactively resolves any guest issue that arises, including the coordination of departmental assistance when necessary.