Hospitality Operations Manager

We’ve been roasting speciality coffee for over 30 years. From humble beginnings as a little coffee cart in Auckland, NZ, Allpress has evolved into a sophisticated brand that stands for flavour and service.  Right from the start three core principles have formed the backbone of our business – People, Flavour and Innovation.

We are united in our genuine care for each other, our customers, and our belief in what we do. We need great people who will bring their imagination, skills and most importantly, their passion to our business.

About the role.

We're looking for a people-focused Hospitality Operations Manager to help bring consistency, energy and excellence across our café network. Working closely with our cafés, you'll support our GM’s and teams to ensure operational standards are maintained, projects are delivered successfully, and every site is set up to thrive.

This is a highly collaborative role that combines leadership support, project management and operational improvement. You'll spend time on the café floor building strong relationships with teams, identifying opportunities to improve the guest experience, supporting leadership capability, and helping bring new initiatives to life. From seasonal drinks launches and café improvement projects to leadership development and operational standards, you'll play a key role in turning ideas into action.

No two days look exactly the same. You'll work closely with our café teams and collaborate across departments to bring new initiatives to life and continuously improve the way we work. Success in this role comes from balancing agility with organisation, building strong relationships across café teams, and confidently managing multiple priorities in a fast-paced environment.

About you.

• A natural relationship builder who enjoys connecting with people and bringing teams together.
• Experience working in hospitality operations, multi-site environments, or roles with large teams.
• Confidence in coaching, influencing and supporting leaders to get the best from their teams.
• Strong project management skills, with the ability to take initiatives from idea through to successful execution.
• Highly organised, with a knack for juggling competing priorities while keeping projects moving forward.
• A proactive mindset and the ability to spot opportunities for improvement before they become challenges.
• A genuine love for hospitality is essential, you should feel comfortable spending time in cafés, observing operations, gathering feedback and supporting teams on the ground.
• Excellent communication skills and an ability to build strong partnerships across Operations, Coffee, Brand and People teams.
• Adaptable, hands-on and willing to roll up your sleeves whenever support is needed.

This is a fantastic opportunity for somebody who already has hospitality experience and is looking to further their career in the coffee industry. If you love coffee and hospitality, we’d love to hear from you! 

At Allpress we are proud to promote diversity and flexible working. We are an equal opportunities employer who values inclusivity. 

If this sounds like you then please apply with your CV and a cover letter explaining:

• Why you’d like to work for Allpress

• What interests you in the role

• Why you think you’d be a good fit

Details:
Salary: £34,000 - £36,000
Days: Monday to Friday
Place of work: Based from our office in Dalston with some work across our multiple café spaces.
Probation period: 3 months 
Reporting to: National Hospitality Operations Manager

Annual Leave and support:

• 33 days of annual leave
• 5 days of personal leave
• An employee assistance programme supporting your mental health
• Enhanced parental leave
• Gender affirmation leave

Training and Development:

• Full role specific training including coffee skillset training with our Head of Coffee.

Benefits:

• Fully paid access to Wellhub
• Free weekly beans for home
• Cycle to Work scheme
• Free access to CODE
• 30% off all retail goods
• Discounts across our community partners

Allpress is a proud Living Wage Employer. We believe that taking care of our staff allows them to take better care of our guests.

Diversity & Inclusion Pledge

At Allpress we truly believe we are better together – We are committed to being an inclusive organisation where all people feel valued, respected and engaged.

We commit to…

Continuously working towards removing barriers and bias.

Building inclusive teams who represent people from all groups in society

Building a safe environment where it is encouraged to speak out against discrimination in any form.

Cultivating a sense of belonging by encouraging our people to fearlessly bring their whole selves to work