Home Loan Officer Assistant I

Company Description

STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.

STCU offers excellent benefits: 
•  Paid time off plus 11 paid holidays!
•  Medical, dental, vision and life insurance 
•  Training and career development
•  Success sharing plan
•  401(k) matching contributions
•  Tuition reimbursement

An overview of the benefits can be found here or here: https://stcu.org/here-for-good/about-stcu/careers/benefits

Salary range: $20.42 - $28.58 per hour 

Job Description

Position Overview: The Home Loan Officer Assistant I is responsible for providing support for the home loan origination team. This process includes status updates and/or follow-up with members, realtors, operations staff, and management.

Core Job / Requirements/Outcomes

• Obtain information and documentation needed to assist in approving mortgages within timeframes and deadlines by communicating directly with the member, Home Loan Officers, Home Loan Processors, and third-party service provider(s) as applicable.
• Assist the Home Loan Origination team by reviewing loan applications for accuracy and completeness, reviewing and indexing required documentation for loan approval, and following up with members for additional documentation as required.
• Aid the Home Loan Origination team by doing basic income calculations to include W2/wage earner, retirement, or fixed income.

Other Essential Functions

• Work effectively and efficiently with the Home Loan Origination team on their active pipeline by monitoring rate locks, NOI’s, closing dates, and 30-day decisions, as required to maintain service level agreements, as well as compliance with applicable regulations.
• Provide support to the Home Loan Origination team by managing lead sources (Webforms, voicemails, emails, trigger leads, and Blend applications) to establish contact and follow-up with members within our service level agreement timeframes, while also (potentially) tending the front desk for walk-in customers.
• Develop and maintain positive relationships with members and third-party providers by upholding service level agreements and communicating effectively.
• Provide support to team members by maintaining positive working relationships that promote a collaborative and inviting team environment.
• Ability to work effectively and collaboratively in a diverse work group, as well as independently with minimum supervision. Ability to adapt to changes, solve practical problems, and handle a variety of situations exercising flexibility and sound judgment in a fast-paced environment.

Qualifications

Education High School Diploma or equivalent required.

Job Experience Minimum of one year experience in real estate origination or processing is preferred. Previous experience in STCU’s Home Loan department, or other similar relevant experience or education in lending may be considered in lieu of home loan origination or processing experience.

Certifications National Mortgage Licensing System and Registry (NMLS) registration under the terms of the SAFE Act of 2008 is required.

Software Skills Knowledge of Encompass, Blend, and Income Genius is preferred, but not required. Proficient knowledge of MS Office programs including Outlook, Word, Excel, and Teams.

Physical Demands Must be able to regularly talk, hear and operate a computer, keyboard and mouse and occasionally lift, pull/push and carry up to 10 pounds with accommodations.

Work Conditions Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to high-stress, fast-paced, deadline-oriented environment.

Travel Demands Must be available to travel between branches for team meetings, training, team building, or other events or activities when required.

Other Perform additional duties as assigned for the efficient operation of the department and the organization. This includes the possibility of being assigned temporarily to other locations.

Additional Information

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