Home Automation Programmer & Service Technician

Company Description

We are seeking a skilled, solutions-oriented Home Automation Programmer & Service Technician to program, support, and maintain high-end residential automation systems. This role blends technical expertise, documentation, client interaction, and remote troubleshooting.

This position requires a genuine passion for the client experience, a love for technology, a can-do attitude, a positive demeanor, and the ability to accept and apply constructive feedback. Due to the nature of the work, hours may occasionally extend beyond the typical workday—often without advance notice—when urgent issues arise or systems require immediate attention.

Job Description

• Program and configure automation systems including Lutron (HomeWorks QS/QSX, RadioRA 2/3), Savant, Control4, Crestron, and related subsystems.

• Develop and load system code, user interfaces, and configuration files.

• Prepare and pre-configure equipment and devices prior to deployment.

• Install, troubleshoot, and support integrated lighting, AV, control, and network systems.

• Configure devices using IR, IP, and RS-232 control protocols.

• Perform system testing, calibration, and commissioning for new installations.

• Provide on-site and remote service support, including diagnostics, processor checks, and guided client troubleshooting.

• Deploy, configure, and manage complex wired and wireless networks, including switches, access points, firewalls, VLANs, and IP management.

• Create and maintain accurate documentation, including device lists, wiring schedules, network maps, and secure password repositories.

• Communicate clear, timely updates on project status, service actions, and follow-ups.

• Uphold the company’s commitment to delivering a seamless, positive client experience.

Qualifications

• 3+ years of experience in home automation programming or service.

• Proficiency in Lutron programming, Savant, Control4 Composer, Crestron, and IR/IP/RS-232 configuration.

• Solid understanding of AV integration, low-voltage systems, and foundational networking.

• Experience deploying and managing enterprise-grade wired and wireless networks.

• Ability to read and interpret wiring diagrams, schematics, and technical plans.

• Strong command of Microsoft Office and Adobe applications.

• Valid driver’s license and reliable transportation.

• Ability to travel locally and occasionally overnight.

• Flexibility to work extended hours when needed—often without prior notice—due to system failures, client emergencies, or time-sensitive technical issues.

• Strong technical aptitude across multiple system types and disciplines.

• Organized, proactive, and able to manage tasks independently.

• Excellent client-facing communication and professionalism.

• Ability to absorb feedback, adjust quickly, and remain composed in dynamic environments.

• Strong analytical and creative troubleshooting abilities.

• Positive, team-oriented mindset with passion for technology and service.

• Comfortable working in a fast-paced environment with shifting priorities, including urgent system needs.

Additional Information

Salary Range: ~$100K+
Status: Full-time, in office and in the field for deloyments as needed.
Hours: 40 hours per week