HIH - Software Engineering Manager

INTRODUCTION TO EVERNORTH: 

Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses.  Evernorth Health Services India builds on The Cigna Group’s existing presence in India.

About Evernorth Health Services:

Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.

About Cigna:

The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.

Job Title:

HIH - Software Engineering Manager

Position Overview:

CuraScript SD is seeking an experienced and highly motivated SAP S/4HANA Manager to join its Hyderabad technology team. The Manager will lead a team of Configuration and Engineering subject matter experts responsible for project execution, enhancement implementation, and incident resolution

Job Overview:

The ideal candidate will have a proven track record of developing high-performing teams, a strong background in end-to-end SAP delivery practices—from functional specification creation through development and deployment—and strong knowledge of supply chain and distribution management. The role requires an understanding of the relationships among SAP S/4HANA Cloud modules, including OTC, Vistex, Supply Chain, SD, EWM, MM, and FICO.

Responsibilities:

• Serve as a trusted advisor and key point of contact for business stakeholders.
• Partner with technical product owners to estimate cost and effort for assigned enhancement and project tasks.
• Collaborate with product owners and architects to align solutions with the delivery roadmap.
• Understand the interaction among business operations, business processes, and supported applications.
• Partner with Program Governance and Delivery teams to prioritize demand across workstreams.
• Oversee preparation of techno-functional design documentation covering process flows and business, functional, non-functional, security, and solution requirements.
• Align with reporting and analytics teams on reporting requirements.
• Ensure delivery activities comply with data governance policies.
• Oversee cross-functional requirements and ensure potential impacts are identified and evaluated.
• Monitor, review, and approve change-control activities, including transports, ChaRM, and validation documentation.
• Support audit reviews of system configuration and conformance with organizational standards.
• Assign and prioritize project and enhancement tasks, deploying available team members to meet deadlines and business priorities.

Leadership

• Adopt and manage established analysis methodologies, including training, onboarding, playbooks, templates, guidelines, checklists, and standards.
• Prepare and conduct employee performance evaluations, make hiring decisions, and carry out supervisory responsibilities.
• Proactively guide, coach, recognize, and address employee performance and conduct matters.
• Ensure clarity of priorities and goals across the functional area.
• Define team and individual objectives, monitor progress, and evaluate outcomes.
• Establish employee development plans that support professional growth and organizational needs.

Skills

• Demonstrated decision-making capability and ability to work independently with minimal direction.
• Strong relationship-building skills, including the ability to listen, establish rapport, and build credibility as a strategic partner.
• Strategic thinking with the ability to understand organizational vision and influence business capability roadmaps.
• Experience managing team performance against defined goals and objectives.
• Ability to foster a culture of collaboration and teamwork.
• Sound judgment in determining when to advance an agenda and when to allow a situation to develop.
• Proven ability to negotiate conflict and solve problems to achieve mutually beneficial outcomes at all organizational levels.
• Strong understanding of technology and requirements management, with the ability to assess and clearly articulate risk.
• Excellent oral, written, and presentation skills.
• Solid understanding of IT assets and capabilities.

Overall Experience

• Bachelor’s or master’s degree in Computer Science, Information Systems, or a related field, or equivalent relevant work experience.
• 12+ years of experience managing SAP solutions.
• 7+ years of people and team management experience.
• 5+ years of experience with SAP S/4HANA solutions.

Additional Qualifications

• Big Four consulting manager experience preferred.
• Master of Business Administration preferred.
• Experience in supply chain management, wholesale pharmaceutical distribution, or life sciences preferred.
• Prior SAP implementation or upgrade experience and knowledge of leading practices preferred.
• CBAP certification preferred.
• Supply chain certification, such as APICS or SCOR, preferred.

Work Hours:

Standard work hours are 2:30 PM to 11:30 PM IST, with flexibility required to support US Eastern Time business hours as needed.

Equal Opportunity Statement:

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services