Help Desk Manager

Job role:  

If you're a skilled help desk manager who can lead our IT team and provide support to internal customers aka our employees, both on-premises and off it. You will be responsible for answering inquiries, troubleshooting hardware and software issues, and documenting said issues. Your projects will be yours to run as long as they fit into the company's objectives and brand guidelines. If this sounds like your cup of tea, apply now and tell us why.

Responsibilities:

• Run the help desk, including staff supervision, asset supply and deployment and vendor management
• Receive and respond to IT queries in a timely manner
• Manage asset inventory
• Assist employees as when required, with technical issues; document incidents for future reference
• Collaborate with internal partners to implement new technologies to improve operational efficiency
• Prepare periodic reports for management with recommendations and trends

Requirements:

• [X] years of experience in the industry
• Bachelor's degree preferred
• Demonstrable skills troubleshooting a wide range of technical problems
• Strong organizational skills with eye for detail
• Atleast 1+ years spent leading others in a help desk environment
• Excellent written and verbal communication skills

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.