Help Desk- First, Second and Third Shift

wachter· Network Engineering
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📍 Lowell, AR💰 USD 18–20

About this role

  
Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!
 
Wachter is accepting applications for a Helpdesk Mid- day shift 2:00-11:00PM. The Ideal candidates will possess industry experience with single and/or multi-site operations in the voice/data/security or electrical field. This position provides project management and operational support.
 
We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.  

Duties and Responsibilities:

  • Works in close coordination with project managers and field technicians on customer-facing projects.
  • Capture data from projects including check-in/out times, time on site, and validating work completion documentation.
  • Ability to follow project documentation to ensure proper execution of project support requirements.
  • Provide service and troubleshooting support to field techs via phone, chats, and emails.
  • Implement, change, and create processes for different project needs when they arise.
  • Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS.
  • Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices
  • Ability to execute and or create programs and scripts.
  • Remotely configure/verify port configurations and network settings.
  • Assist with any other technical needs that we can meet for the teams as they arise.
  • Adhere to all required project safety requirements.
  • Excellent written and verbal communication skills.
  • Exceptional problem-solving skills.
  • Strong attention to detail, organizational, and follow-up skills.
  • Efficiently read and decipher manufacturer instructions.
  • Experience with Network switch programming.
  • IP camera programming experience.
  • Perform any other duties not specifically stated herein, but which your supervisor may assign.
  • Operational knowledge of Virtual Desktop Infrastructure (VDI)
  • Operational knowledge of switch configuration and programming.
  • Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV.
  • Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secureCRT, etc.

Benefits: Company Paid!

                                                                       
  • Medical, Dental, Prescription & Vision Benefits 
  • Life, AD&D, and LTD insurance 
  • Paid Vacation and Holidays 
  • Company-Matched 401K and IRA Retirement Savings 

Frequently Asked Questions

What is the salary for the Help Desk- First, Second and Third Shift role at wachter?
The listed salary for this Help Desk- First, Second and Third Shift position at wachter is USD 18–20. This is an full-time role.
Where is the Help Desk- First, Second and Third Shift position at wachter located?
This Help Desk- First, Second and Third Shift role at wachter is based in Lowell, AR. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Help Desk- First, Second and Third Shift at wachter belong to?
This Help Desk- First, Second and Third Shift position is part of the Network Engineering department at wachter. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Help Desk- First, Second and Third Shift position at wachter?
Click the "Apply Now" button on this page. You will be redirected to wachter's official application portal hosted on lever where you can submit your application directly.
When was the Help Desk- First, Second and Third Shift job at wachter posted?
This Help Desk- First, Second and Third Shift position at wachter was posted on Aug 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Help Desk- First, Second and Third Shift
wachter · 💰 USD 18–20
Apply for this role ↗

You'll be redirected to wachter's official application page on Lever.