Health Center Manager

pplm· Worcester Health Center
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📍 Worcester, MAFull Time Non Union💰 USD 70K–84K

About this role

About Us
Planned Parenthood League of Massachusetts (PPLM) is the state’s leading provider of sexual and reproductive health care, nationally recognized for education and research. Our mission: ensure everyone in Massachusetts has access to compassionate, judgment-free care and education. We operate four health centers and offer telehealth statewide as part of a network of 600 Planned Parenthood affiliates nationwide.

Position Summary

The Health Center Manager oversees the day-to-day operations of the PPLM health center in Worcester, MA in partnership with the Health Center Director and clinical leadership. This role ensures smooth clinic operations, strong staff leadership, regulatory compliance, and a high-quality, patient-centered experience.

The Health Center Manager works collaboratively with site leadership and staff to plan, implement, and lead quality improvement initiatives using data-driven decision-making. The role requires strong leadership, operational expertise, and a deep commitment to PPLM’s mission and values.

Your Day to Day:

  • Manage daily health center operations, staffing, scheduling, and patient flow
  • Supervise unlicensed staff and Team Leads; support performance and development
  • Monitor budget, productivity, visit volume, and operational metrics
  • Use data to drive quality improvement and patient experience initiatives
  • Ensure compliance with HIPAA, OSHA, MDPH, Title X, and organizational standards
  • Partner with HR on hiring, training, and performance management
  • Oversee appointment templates, cash handling, inventory, and facilities coordination
  • Address patient complaints and risk management issues collaboratively

Qualifications:

  • Bachelor’s degree preferred; equivalent experience considered
  • 3–7 years of staff management experience preferred
  • Healthcare or clinical operations experience preferred
  • Strong communication, organization, and problem-solving skills
  • Bilingual a plus (Spanish, Mandarin, Haitian Creole, Vietnamese, or Portuguese strongly preferred)
  • Commitment to PPLM’s mission, values, and patient-centered care
Why Join Us?
 
We offer a comprehensive and competitive benefits package, including:
 
    •  Generous Paid Time Off
    •  Medical, Dental, and Vision Insurance
    •  403(b) Retirement Plan with employer match
    •  Life and Disability Insurance
    •  Professional Development Opportunities
    •  Commuter Benefits
    •  A mission-driven workplace that values equity, inclusion, and belonging
 

PPLM is a 501(c)(3) charitable organization and an equal opportunity employer.

We are committed to creating a workplace where all people are honored, respected, and valued. We believe our organization is stronger when individuals with different experiences, perspectives, and backgrounds come together in service of a shared mission.

Our workplace values guide how we work with one another:

  • We Tend to the Team
  • We Honor and Respect All People
  • We Jump In
  • We Try and We Learn
  • We Care for Our Business
  • We Return to Our Mission

We welcome candidates from all backgrounds and encourage individuals whose experiences, perspectives, and skills can help us better serve our communities to apply.

Employment and advancement at PPLM are based on qualifications, performance, and organizational needs, without regard to any protected characteristic under applicable law.

PPLM is committed to providing reasonable accommodations throughout the application and interview process.

Frequently Asked Questions

What is the salary for the Health Center Manager role at pplm?
The listed salary for this Health Center Manager position at pplm is USD 70K–84K. This is an Full Time Non Union role.
Where is the Health Center Manager position at pplm located?
This Health Center Manager role at pplm is based in Worcester, MA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Health Center Manager role at pplm full-time or part-time?
This is listed as a Full Time Non Union position. It is posted as a Health Center Manager role in the Worcester Health Center department at pplm.
Which team or department does the Health Center Manager at pplm belong to?
This Health Center Manager position is part of the Worcester Health Center department at pplm. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Health Center Manager position at pplm?
Click the "Apply Now" button on this page. You will be redirected to pplm's official application portal hosted on lever where you can submit your application directly.
When was the Health Center Manager job at pplm posted?
This Health Center Manager position at pplm was posted on Sep 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Health Center Manager
pplm · 💰 USD 70K–84K
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