Head of Quality Customer Satisfaction – Customers of our North American Operations

sonaca· LMI Aerospace, Inc.
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📍 2 Locations📍 Auburn, WA📍 St. Charles, MO (Corporate)Full time
Full timeLMI Aerospace, Inc.

About this role

We are looking for a dynamic and customer-focused Quality Customer Satisfaction Manager to lead and continuously improve the quality experience delivered to our US customers.
In this strategic role, you will be the primary interface between our organization and key customers of our North American operations regarding quality performance and related customer satisfaction. You will drive customer confidence and challenge effective resolution of quality concerns across the sites.
The successful candidate will work closely with Operations, Engineering, Program Management, Supply Chain, and Customer Support teams to enhance customer satisfaction and strengthen long-term customer relationships.

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties. The responsibilities, tasks, and duties may differ from those outlined in the job description and other duties, as assigned, may be required. This document does not create an employment contract. Employees of the Company are employed on an “at will” basis and may be terminated at any time.

Sonaca North America is an equal employment opportunity employer. Consistent with applicable law, Sonaca North America provides access and opportunities to those with disabilities. This includes providing reasonable accommodation to individuals with disabilities and disabled veterans who seek to access the company’s online application system. If an applicant is unable to fully access the online application system, Sonaca North America will provide a reasonable accommodation. Applicants with disabilities may contact us at 636-916-2400 for assistance accessing the on-line application system. Callers should have a detailed description of the requested accommodation, their name and preferred method of contact ready for Sonaca North America‘s Human Resources Department. Sonaca North America will make every effort to respond within two (2) business days. This phone number is not for the general submission of application materials.

Sonaca North America is an E-Verify Employer.

Sonaca North America is an Equal Employment Opportunity/Disability/Veterans Employer

NOTICE ON FRAUDULENT JOB OFFERS

It has been brought to our attention that there have been instances of fraudulent job offers, purporting to be from Sonaca North America and/or its affiliates (“LMI Aerospace”).


This type of fraud is normally carried out through online services such as false websites, or through fake e-mails or call from people claiming to be from the company. These persons offer fraudulent employment opportunities to applicants and often ask for sensitive personal and financial information.  The fraudsters may also request recipients to provide personal information and/or to make payments as part of their fake recruiting process. 

Sonaca North America does not ask for any financial commitments from candidates as a pre-employment requirement and will always require candidates to formally apply for positions via the Careers Page or job postings.

Sonaca North America has no responsibility for fraudulent offers and if you believe you have been a victim of a fraudulent job offer concerning Sonaca North America, please email info@sonaca-na.com.

Frequently Asked Questions

Is the salary disclosed for the Head of Quality Customer Satisfaction – Customers of our North American Operations position at sonaca?
The salary for this Head of Quality Customer Satisfaction – Customers of our North American Operations role at sonaca is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Head of Quality Customer Satisfaction – Customers of our North American Operations position at sonaca located?
This Head of Quality Customer Satisfaction – Customers of our North American Operations role at sonaca is based in 2 Locations, Auburn, WA, St. Charles, MO (Corporate). The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Head of Quality Customer Satisfaction – Customers of our North American Operations role at sonaca full-time or part-time?
This is listed as a Full time position. It is posted as a Head of Quality Customer Satisfaction – Customers of our North American Operations role in the LMI Aerospace, Inc. department at sonaca.
Which team or department does the Head of Quality Customer Satisfaction – Customers of our North American Operations at sonaca belong to?
This Head of Quality Customer Satisfaction – Customers of our North American Operations position is part of the LMI Aerospace, Inc. department at sonaca. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Head of Quality Customer Satisfaction – Customers of our North American Operations position at sonaca?
Click the "Apply Now" button on this page. You will be redirected to sonaca's official application portal hosted on workday where you can submit your application directly.
When was the Head of Quality Customer Satisfaction – Customers of our North American Operations job at sonaca posted?
This Head of Quality Customer Satisfaction – Customers of our North American Operations position at sonaca was posted on Aug 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Head of Quality Customer Satisfaction – Customers of our North American Operations
sonaca
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