Head of Customer Order Management Automotive (m/f/diverse) - REF2030X

Company Description

Continental is a leading tire manufacturer and industry specialist. Founded in 1871, the company generated sales of €19.7 billion in 2025 and currently employs around 76,000 people in 54 countries and markets. 

ContiTech is one of the world’s leading material experts for industry applications. The Continental group sector offers its customers reliable, safe and convenient industry and service solutions using a range of materials for off-highway applications, on rails and roads, in the air, under and above the ground, in industrial environments, for the food sector and the furniture industry. With about 20,000 employees (Status as of March 2026) at more than 60 sites globally, and sales of some 6.0 billion euros (2025), the global industrial partner is active with core branches in Asia, Europe and North and South America.

Job Description

Shape the future of Customer Order Management in a global Automotive environment. As Head of Customer Order Management Automotive (m/f/diverse), you will take overall responsibility for building and leading a globally aligned Customer Order Management organization across the Automotive segment.

Your responsibilities:

• Lead the transformation from plant-based local teams to a globally aligned Customer Order Management (COM) Automotive organization, establishing harmonized processes and ways of working
• Take overall responsibility for the global Customer Order Management function across the Automotive segment
• Lead and continuously develop customer logistics operations for the BA SSL Automotive segment
• Drive continuous performance improvements to meet and exceed customer expectations regarding order processing, communication, and service quality
• Ensure seamless end-to-end processing of customer orders from order receipt to successful fulfillment
• Ensure timely and accurate order confirmations as well as on-time and in-full deliverie
• Oversee the maintenance and management of order data and SAP/EDI processes
• Act as the central point of contact for customers regarding all order-related topics
• Collaborate closely with internal stakeholders and external partners
• Ensure compliance with legal, contractual, and internal requirements and standards.
• Drive effective communication and escalation management between the global GBS COM team and local organizations

Qualifications

• Academic degree in Economics, Business Administration, Supply Chain Management, or a comparable field
• Several years of leadership experience at business area or segment level, or in a comparable leadership role
• Several years of solid experience in Customer Service, Customer Order Management, Customer Logistics, Service Center Management, or a comparable function
• Strong customer orientation and excellent communication and stakeholder management skills
• Solid experience in order management, demand fulfillment processes, and system-supported operations (e.g. SAP)
• Excellent knowledge of supply chain management tools, methods, and best practices
• Strong analytical skills and a data-driven mindset
• Solid experience leading or contributing to international and cross-functional projects
• Experience in global data analytics, reporting, and performance management
• Fluent English language skills; additional languages are an advantage

Applications from severely handicapped people are welcome. 

Additional Information

The well-being of our employees is important to us. That's why we offer exciting career prospects and support you in achieving a good work-life balance with additional benefits such as:

• Training opportunities
• Mobile and flexible working models
• Sabbaticals

and much more...

Sounds interesting for you? Click here to find out more.

Diversity, Inclusion & Belonging are important to us and make our company strong and successful. We offer equal opportunities to everyone - regardless of age, gender, nationality, cultural background, disability, religion, ideology or sexual orientation.