RCI: Legal Associate
RelianceUnited
HDSI: Customer Service Representative (Healthcare Account)
RelianceUnited· Flexicare
About this role
Job Overview:
The Customer Service Representative will act as a liaison, provide product/services information, coordinate with providers and facilities for members request, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The Customer Service Representative will act as a liaison, provide product/services information, coordinate with providers and facilities for members request, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
This role will be hired under Health Delivery System, Inc. - a RelianceUnited company.
Duties and Responsibilities:
- Accept inbound calls from Flexicare members and accredited providers requesting for Letter of Authorizations. Address member concerns related to their health benefit program.
- Ensure that LOA request is issued within the members’ benefits based on their respective benefit matrixes, remaining limit and eligibility.
- Conduct outbound calls as needed to assist with claim information or identify missing information.
- Document all encounters in clear and concise logs.
- Consistently meet individual performance standards/metrics.
- Assist in other tasks that may be assigned.
Qualifications:
- A Bachelor’s Degree in medical field or any related degree
- At least 2 year(s) of solid working experience in the related field is required for this position.
- With experience working in TPA, HMO, insurance or insurance broker companies or BPO
- Ability to work on shifting schedules and extend beyond company operating hours when needed.
- Amenable to work onsite as advised
- Strong attention to detail.
- Strong communication (written and oral) and interpersonal skills.
- Familiar with health insurance / HMO policies and coverages, preferred.
- Organized, has strong attention to details, and can work with minimal supervision
Frequently Asked Questions
Is the salary disclosed for the HDSI: Customer Service Representative (Healthcare Account) position at RelianceUnited?
The salary for this HDSI: Customer Service Representative (Healthcare Account) role at RelianceUnited is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the HDSI: Customer Service Representative (Healthcare Account) position at RelianceUnited located?
This HDSI: Customer Service Representative (Healthcare Account) role at RelianceUnited is based in Mandaluyong, Metro Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the HDSI: Customer Service Representative (Healthcare Account) role at RelianceUnited full-time or part-time?
This is listed as a FULL TIME position. It is posted as a HDSI: Customer Service Representative (Healthcare Account) role in the Flexicare department at RelianceUnited.
Which team or department does the HDSI: Customer Service Representative (Healthcare Account) at RelianceUnited belong to?
This HDSI: Customer Service Representative (Healthcare Account) position is part of the Flexicare department at RelianceUnited. See the full job description for more information about the team structure and responsibilities.
How do I apply for the HDSI: Customer Service Representative (Healthcare Account) position at RelianceUnited?
Click the "Apply Now" button on this page. You will be redirected to RelianceUnited's official application portal hosted on freshteam where you can submit your application directly.
When was the HDSI: Customer Service Representative (Healthcare Account) job at RelianceUnited posted?
This HDSI: Customer Service Representative (Healthcare Account) position at RelianceUnited was posted on Jul 3, 2026. Apply as soon as possible — early applications are often reviewed first.
HDSI: Customer Service Representative (Healthcare Account)
RelianceUnited
You'll be redirected to RelianceUnited's official application page on freshteam.