Hardware Support Technician I

What this Job Entails: 

The Hardware Support Technician I provides procurement, inventory management, asset management, distribution and logistics services for pre-market consumer electronics across the globe. The role also provides technical assistance to ensure the products are getting shipped with the right image. The person in this role works with cutting edge technology and pre-market consumer electronics.

Scope: 

• Follows established procedures on routine work
• Requires detailed instructions 

Your Roles and Responsibilities:

• Assist with inventory and asset management including receipt and disposition of hardware
• Document all defects of pre-mass production hardware and/or software
• Help perform hardware reworks (e.g., swapping out boards/chips, removing write-protect screws, etc.)
• Help perform software reworks (e.g., imaging devices to different builds; wipe data, rewrite system hardware ID’s, etc.)
• Assist with servo flashing, firmware upgrade, flashing unsigned images
• Helps in resolving support tickets on device issues
• Help provide technical support during events (travel often required)
• Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position

Required Qualifications/Skills:

• High school diploma or general education degree (GED) 0 to 2 years’ related experience and/or training; or equivalent combination of education and experience
• IT savvy and interested in new technologies
• Knowledgeable about inventory, and comfortable in an IT inventory environment
• Capable of following technical instructions to flash drives, image devices and re-write hardware IDs
• Excellent communicator in both written and verbal English
• Ability to work in a team
• Ability to excel in a fast paced work environment.
• Ability to learn new things and adapt to a changing environment quickly
• Strong organization skills, and able to identify the steps to be taken to achieve objectives

Preferred Qualifications: 

• Experience in warehousing or logistics
• Experience in data analysis or data management
• Proficiency in Microsoft Excel and Google Workspace
• Experience with operating systems including ChromeOS, Linux, Windows, and macOS
• Hands-on experience with Android products

Physical Demand & Work Environment:

• Must have the ability to perform office-related tasks which may include prolonged sitting or standing
• Must have the ability to move from place to place within an office environment
• Must be able to use a computer
• Must have the ability to communicate effectively 
• Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers