Hardware Escalation Engineer

Company Description

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.

At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.

Job Description

Who You’ll Work With
Working closely with cross-functional teams including software, hardware, manufacturing, customer support, and external suppliers.

What you'll do

• Manage and track quality of production units.
• Work closely with cross-functional teams including customer support, hardware, software, manufacturing, and suppliers to identify and resolve quality issues and risks.
• Interface with customer support team to debug and gather information on failed units at customer sites.
• Work with hardware and software team to perform failure analysis on failed units. Route failed units to external suppliers if necessary.
• Track and close RMA cases.
• Provide failure analysis report.
• Enhance or develop corrective actions.

Qualifications

• Bachelor’s degree in Electrical Engineering, Mechanical Engineering or related field. MS is a plus.
• Minimum of 10+ year experience in failure analysis and quality.
• Demonstrate ability to debug, test systems, and track hardware failure processing for resolution. 
• Experience in PCBA manufacturing, electro-mechanical assembly, and associated processes.
• Foundational knowledge in quality and reliability performance metrics.
• Experience in Quality Engineering in high-tech manufacturing (preferably networking equipment) and working with contract manufacturing partners.  
• Experience collaborating with teams and cross functional with engineering groups. 
• Strong organizational skills with attention to details.

Compensation Information

The new hire base pay for this role has a salary range of $145,000 to $180,000. Arista offers different pay ranges based on work location, so that we can offer consistent and competitive pay appropriate to the market. The actual base pay offered will be based on a wide range of factors, including skills, qualifications, relevant experience, and work location. The pay range provided reflects base pay only and in addition certain roles may also be eligible for discretionary Arista bonuses and equity. Employees in Sales roles are eligible to participate in Arista’s Sales Incentive Plan, which pays commissions calculated as a percentage of eligible sales. US-based employees are also entitled to benefits including medical, dental, vision, wellbeing, tax savings and income protection. The recruiting team can share more details during the hiring process specific to the role and location.

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Additional Information

Arista Networks is an equal opportunity employer.  Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law.  All your information will be kept confidential according to EEO guidelines.