Guest Services Associate - Front Office
Marriott US and Can Campus
Guest Services Associate - Front Office
About this role
POSITION SUMMARY
Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Frequently Asked Questions
Is the salary disclosed for the Guest Services Associate - Front Office position at Marriott US and Can Campus?
The salary for this Guest Services Associate - Front Office role at Marriott US and Can Campus is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Services Associate - Front Office position at Marriott US and Can Campus located?
This Guest Services Associate - Front Office role at Marriott US and Can Campus is based in Pune, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Services Associate - Front Office role at Marriott US and Can Campus full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Services Associate - Front Office role at Marriott US and Can Campus.
How do I apply for the Guest Services Associate - Front Office position at Marriott US and Can Campus?
Click the "Apply Now" button on this page. You will be redirected to Marriott US and Can Campus's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Guest Services Associate - Front Office job at Marriott US and Can Campus posted?
This Guest Services Associate - Front Office position at Marriott US and Can Campus was posted on Sep 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Services Associate - Front Office
Marriott US and Can Campus
You'll be redirected to Marriott US and Can Campus's official application page on oraclecloud.