Guest Services Assistant - Japanese Speaking

mymvw· PT. Indonesia MOC Services
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📍 Marriott's Bali Nusa Dua GardensFull time

About this role

Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements. Make sure all guests come to the gallery on Qualification.

JOB SPECIFIC TASKS

  • Support a team to make sure the arrival date & preview date are the same with the company system

  • Make a Pre-Arrival call or email to confirm the arrival date & preview date

  • always coordinate with the activation team for any changes in arrival, preview, or room upgrade.

  • update the information to GRA/gallery regarding meet & greet on check-in process

  • provide passport form to guest on check-in process or preview time

  • welcoming guests on arrival & requalified to ensure all data valid

  • make friendly reminder call to make sure the preview on time

  • provide information area & facilities, make sure guest on satisfaction.

  • anticipate guest needs & build rapport with guest

  • address guest complaints & escalate to the manager when needed.

  • Ensure Compliance with health & quality standards

CANDIDATE PROFILE

  • Minimum of one (1) year of experience in administration, data entry, or a related field.

  • Proficiency in English (additional language required for certain positions)

  • Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and Word

  • Ability to work under pressure, manage multiple priorities, and be a self-starter.

  • Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization.

  • Excellent organizational and attention to detail skills.

COMPETENCIES - Fundamental competencies required for accomplishing basic work activities

Analytical Skills

  • Learning

Administration

  • Organization

Personal Attributes

  • Integrity

  • Positive Demeanor

  • Dependability

  • Stress Tolerance

  • Adaptability/Flexibility

  • Presentation

Communications

  • Listening

  • Communication

  • English Language Proficiency

  • Applied Reading

Interpersonal Skills

  • Diversity Relations

  • Teamwork

  • Interpersonal Skills

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Frequently Asked Questions

Is the salary disclosed for the Guest Services Assistant - Japanese Speaking position at mymvw?
The salary for this Guest Services Assistant - Japanese Speaking role at mymvw is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Services Assistant - Japanese Speaking position at mymvw located?
This Guest Services Assistant - Japanese Speaking role at mymvw is based in Marriott's Bali Nusa Dua Gardens. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Services Assistant - Japanese Speaking role at mymvw full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Services Assistant - Japanese Speaking role in the PT. Indonesia MOC Services department at mymvw.
Which team or department does the Guest Services Assistant - Japanese Speaking at mymvw belong to?
This Guest Services Assistant - Japanese Speaking position is part of the PT. Indonesia MOC Services department at mymvw. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Services Assistant - Japanese Speaking position at mymvw?
Click the "Apply Now" button on this page. You will be redirected to mymvw's official application portal hosted on workday where you can submit your application directly.
When was the Guest Services Assistant - Japanese Speaking job at mymvw posted?
This Guest Services Assistant - Japanese Speaking position at mymvw was posted on Sep 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Services Assistant - Japanese Speaking
mymvw
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You'll be redirected to mymvw's official application page on Workday.