Guest Services Agent

Job Location:

Avani Deira Dubai Hotel

At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.

With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.

To serve the needs of the business, our guests and our colleagues by ensuring that all guests are enjoying a positive and memorable Minor Hotels experience.

The Guest Service agent is a key representative of our hotel and the Avani Hotels brand. He or she creates one of the most powerful first impressions to our guests. Avani Hotels Guest Service Agents all have a friendly and outgoing personality and are genuinely interested in meeting and serving new guests from all over the world. The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant, all performed with the utmost politeness, efficiency and friendliness

At Avani Deira Dubai Hotel, we are proud to represent our hotel and our country to guests from all over the world. We treat our guests and our colleagues with respect and work hard together to deliver the highest quality of service to all.

Please note that this is not an exhaustive list of everything that needs to be done. Avani Deira Dubai Hotel employees always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:
• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Minor Hotels manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotels properties.

To take personal responsibility for the service and attitude with which our guest service is being delivered and ensure that it meets the highest standard of Minor Hotels at all times.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotels experience.
• To attend hotel events, daily shift briefings and training to improve professional skills.
• To develop a close and harmonious working relationship with all hotel departments.

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