Front Desk Agent - Full Time Mornings - Fairfield Inn & Suites Herndon

bfsaulhotels· Front Office
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📍 Herndon, VirginiaFull Time💰 USD 18–18

About this role

B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels: along with The Watermark Hotel, The Hay-Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals! 

We are seeking a Front Desk Agent to deliver a warm, professional, and well-coordinated welcome to every guest. In this role, they will manage the check-in and check-out process, respond to guest requests promptly, and maintain accurate records in a structured, service-focused environment.

Core Responsibilities

    • Welcome guests, complete check-in and check-out procedures, and answer questions about the hotel, services, and policies.

    • Handle calls, messages, and guest requests with a helpful, clear, and timely approach.

    • Maintain accurate records of reservations, payments, incidents, and system updates.

    • Coordinate with housekeeping, maintenance, and other teams to address guest needs efficiently.

    • Follow established procedures for cash handling, identity verification, documentation, and policy compliance.

    • Resolve day-to-day situations with sound judgment, composure, and attention to detail within hotel guidelines.

Required Skills & Abilities

    • Strong customer service focus and a courteous approach with guests and internal teams.

    • Ability to work within defined processes and maintain accuracy in administrative tasks.

    • Comfort shifting between guest-facing service, internal coordination, and request follow-up.

    • Strong verbal and written communication skills.

    • Ability to adapt to a fast-moving environment without losing quality or accuracy.

    • Attention to detail in documentation, payments, and information updates.

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Other Requirements

    • Previous experience in front desk, hospitality, customer service, or similar roles.

    • Availability to work shifts, including weekends and holidays, based on operational needs.

    • Basic familiarity with reservation systems, cash handling, or administrative tools.

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held.  Base pay is one component of B. F. Saul Company & Affiliates total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more. 

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled

Frequently Asked Questions

What is the salary for the Front Desk Agent - Full Time Mornings - Fairfield Inn & Suites Herndon role at bfsaulhotels?
The listed salary for this Front Desk Agent - Full Time Mornings - Fairfield Inn & Suites Herndon position at bfsaulhotels is USD 18–18. This is an Full Time role.
Where is the Front Desk Agent - Full Time Mornings - Fairfield Inn & Suites Herndon position at bfsaulhotels located?
This Front Desk Agent - Full Time Mornings - Fairfield Inn & Suites Herndon role at bfsaulhotels is based in Herndon, Virginia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Front Desk Agent - Full Time Mornings - Fairfield Inn & Suites Herndon role at bfsaulhotels full-time or part-time?
This is listed as a Full Time position. It is posted as a Front Desk Agent - Full Time Mornings - Fairfield Inn & Suites Herndon role in the Front Office department at bfsaulhotels.
Which team or department does the Front Desk Agent - Full Time Mornings - Fairfield Inn & Suites Herndon at bfsaulhotels belong to?
This Front Desk Agent - Full Time Mornings - Fairfield Inn & Suites Herndon position is part of the Front Office department at bfsaulhotels. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Front Desk Agent - Full Time Mornings - Fairfield Inn & Suites Herndon position at bfsaulhotels?
Click the "Apply Now" button on this page. You will be redirected to bfsaulhotels's official application portal hosted on lever where you can submit your application directly.
When was the Front Desk Agent - Full Time Mornings - Fairfield Inn & Suites Herndon job at bfsaulhotels posted?
This Front Desk Agent - Full Time Mornings - Fairfield Inn & Suites Herndon position at bfsaulhotels was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Front Desk Agent - Full Time Mornings - Fairfield Inn & Suites Herndon
bfsaulhotels · 💰 USD 18–18
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