Guest Service Representative
Marriott US and Can Campus
Guest Service Representative
About this role
POSITION SUMMARY
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Frequently Asked Questions
Is the salary disclosed for the Guest Service Representative position at Marriott US and Can Campus?
The salary for this Guest Service Representative role at Marriott US and Can Campus is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Service Representative position at Marriott US and Can Campus located?
This Guest Service Representative role at Marriott US and Can Campus is based in Atlanta, GA, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Service Representative role at Marriott US and Can Campus full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Service Representative role at Marriott US and Can Campus.
How do I apply for the Guest Service Representative position at Marriott US and Can Campus?
Click the "Apply Now" button on this page. You will be redirected to Marriott US and Can Campus's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Guest Service Representative job at Marriott US and Can Campus posted?
This Guest Service Representative position at Marriott US and Can Campus was posted on Sep 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Service Representative
Marriott US and Can Campus
You'll be redirected to Marriott US and Can Campus's official application page on oraclecloud.