Guest Service Center Agent

minor· MHG Desaru Hotel Sdn. Bhd.
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📍 Desaru, MalaysiaFull time

About this role

Job Location:

Anantara Desaru Coast Resort & Villas

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.


Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.


KEY DUTIES AND RESPONSIBILITIES

  • To obtain guests information by answering telephone calls; transfer calls to other departments; verifying information.

  • To explain hotel procedures; answer questions; solve problem; provide information; receive food order and forward to Room Service

  • Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures.

  • To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.

  • To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.

  • Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.

  • To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.

  • To develop a close and harmonious working relationship with all hotel departments,

  • To attend hotel events, daily shift briefings and training to improve professional skills.

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Frequently Asked Questions

Is the salary disclosed for the Guest Service Center Agent position at minor?
The salary for this Guest Service Center Agent role at minor is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Service Center Agent position at minor located?
This Guest Service Center Agent role at minor is based in Desaru, Malaysia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Service Center Agent role at minor full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Service Center Agent role in the MHG Desaru Hotel Sdn. Bhd. department at minor.
Which team or department does the Guest Service Center Agent at minor belong to?
This Guest Service Center Agent position is part of the MHG Desaru Hotel Sdn. Bhd. department at minor. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Service Center Agent position at minor?
Click the "Apply Now" button on this page. You will be redirected to minor's official application portal hosted on workday where you can submit your application directly.
When was the Guest Service Center Agent job at minor posted?
This Guest Service Center Agent position at minor was posted on Sep 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Service Center Agent
minor
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