Guest Service Agent
druryhotels
Guest Service Agent
villagroup· Front Office
About this role
Company Description
Villa Nautica celebrates the glitz and glamour of yacht-life and is always ‘en vogue’. Surrounded by sparkling lagoons and idyllic beaches, it is an island like no other: a hive of activity, a place to be seen. Complemented by exceptional scuba diving and other water sports, the resort embraces the seafarer lifestyle with a glamorous twist.
Job Description
- Welcome guests and ensure to impact all touch points of the Guest Journey, including research pre arrival
- Provide efficient, friendly and professional service to all guests.
- Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.
- Take a positive problem solving approach with issues and concerns
- Assist in the management of the Guest Service operation to achieve a reputation as a market leader in individualized customer focused service.
- Provide high standard of service to all hotel guests – specifically anticipating and pro-actively attending to guest requests and event/activity bookings.
- Co-ordinate Group arrivals (including welcome), departures and check-ins and assist with activities during their stay.
- Ensure professionalism and accuracy with information and billing during arrival and departure.
Qualifications
- Previous experience within Hotel Guest Services Front Office area and proficiency in Opera or other PMS
- Effective time management
- Immaculate grooming and personal presentation
- Articulate communication skills and an understanding of luxury guest expectations.
- Self motivated and enjoy working autonomously
- Friendly and engaging
- Co-ordinate various tasks simultaneously
- Excellent English communication in written and verbal.
Additional Information
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Frequently Asked Questions
Is the salary disclosed for the Guest Service Agent position at villagroup?
The salary for this Guest Service Agent role at villagroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Service Agent position at villagroup located?
This Guest Service Agent role at villagroup is based in mv, North Male’ Atoll, Villa Nautica, Villa Nautica, North Male’ Atoll, Maldives. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Service Agent role at villagroup full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Service Agent role in the Front Office department at villagroup.
Which team or department does the Guest Service Agent at villagroup belong to?
This Guest Service Agent position is part of the Front Office department at villagroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Service Agent position at villagroup?
Click the "Apply Now" button on this page. You will be redirected to villagroup's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Service Agent job at villagroup posted?
This Guest Service Agent position at villagroup was posted on Aug 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Service Agent
villagroup
You'll be redirected to villagroup's official application page on SmartRecruiters.