Guest Service Agent
accorhotel
Guest Service Agent
About this role
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Job Summary
Reporting to the Duty Manager, the Guest Service Agent is responsible for supporting the day-to-day operations of the Front Office and ensuring a warm, welcoming, and seamless experience for all guests and visitors throughout their stay.
Key Responsibilities
- Support the day-to-day operations of the Reception and Front Office while on duty
- Welcome and assist guests and visitors upon arrival and departure, ensuring a warm and professional experience
- Supervise the driveway operations and ensure consistently high standards of guest service
- Handle the Information Desk, including guest enquiries, information requests, mail, and messages
- Identify guests’ needs and requests and direct them to the appropriate department or person
- Provide accurate and helpful information about the hotel, its facilities, services, and surrounding areas
- Promote the hotel’s services, facilities, and Accor products to enhance the guest experience and support revenue generation
- Explain hotel and network pricing policies and effectively present relevant products and services to guests
- Proactively promote and upsell hotel services where appropriate
- Identify opportunities to contribute to the hotel's profitability within the Front Office operation
- Maintain a strong knowledge of hotel operations and ensure guest requests are handled efficiently
- Demonstrate and actively support Accor's Vision and Values in all interactions
Qualifications
- Diploma or Bachelor's Degree in Hospitality, Hotel Management, Tourism, or a related field preferred
- Previous experience in Front Office or Guest Services is an advantage
- Good communication and interpersonal skills with a strong customer service mindset
- Positive attitude, willingness to learn, and ability to work well in a team
- Willing to work rotating shifts, weekends, and public holidays
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Guest Service Agent position at accorhotel?
The salary for this Guest Service Agent role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Service Agent position at accorhotel located?
This Guest Service Agent role at accorhotel is based in sg, Singapore, Singapore, , Singapore. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Service Agent role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Service Agent role at accorhotel.
How do I apply for the Guest Service Agent position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Service Agent job at accorhotel posted?
This Guest Service Agent position at accorhotel was posted on Aug 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Service Agent
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.