Guest Service Agent

Company Description

Your team and working environment:

Make the most of now. If there is something, we are very proud of at Grand Plaza Mövenpick Media City is our story. We see ourselves as a place where people can best realize opportunity, because sometimes all you need to do is the ordinary in an extraordinary way. “What if” are two words with endless possibilities and we want to turn your wishes and ideas into moments – moments that are uncomplicated, personal and human.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking an enthusiastic and customer-focused Guest Service Agent to join our team in Dubai, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring our guests have an exceptional experience from check-in to check-out.

• Warmly welcome and efficiently check-in guests, providing a friendly and professional first impression
• Manage guest inquiries, requests, and concerns promptly and courteously
• Process check-outs and handle billing accurately, ensuring a smooth departure experience
• Coordinate with other departments to fulfill guest needs and resolve any issues
• Maintain up-to-date knowledge of hotel services, local attractions, and events to assist guests
• Promote hotel amenities and loyalty programs to enhance guest experience and drive revenue
• Handle reservations and room assignments efficiently
• Maintain the front desk area in a clean and organized manner
• Assist with administrative tasks such as report generation and inventory management
• Ensure compliance with hotel policies and safety procedures at all times

Qualifications

• Previous experience in a similar guest service role, preferably in a hotel or hospitality setting
• Strong written and verbal communication skills in English; 
• Fluency in Arabic, both written and spoken, is required
• Excellent interpersonal skills with the ability to interact professionally with guests and team members
• Proven ability to multitask and manage time effectively in a fast-paced environment
• Detail-oriented with a commitment to accuracy in all aspects of work
• Proficiency in hotel management systems and basic computer skills
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Ability to remain calm and empathetic when handling guest concerns or complaints
• Knowledge of UAE culture and customs is beneficial
• High school diploma or equivalent; hospitality-related education is a plus
• Positive attitude and enthusiasm for delivering exceptional customer service

Additional Information

What is in it for you:

• Employee benefit card offering discounted Accor rates worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world