Guest Service Agent

Company Description

Ibis Perth has recently undergone a stunning refurbishment, unveiling a fresh new look that elevates the guest experience to a whole new level. Ideally located in the heart of Perth’s vibrant West End, just 300 metres from the bustling Murray and Hay Street shopping malls, the hotel features 192 modern, air-conditioned rooms. Guests can also enjoy our stylish, elevated bar and all-day dining outlet, serving up delicious meals and refreshing beverages. With our revitalised spaces and warm service, Ibis Perth is ready to leave a lasting impression.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Guest Service Agent
First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:

As a Guest Services Agent, you will be the first point of contact for guests and visitors to the hotel. Your key responsibilities will include:

• Managing arrivals and departures
• Responding to guest requests efficiently and courteously
• Communicating with other departments to ensure all guest requests and needs are met
• Actively resolving guest issues and challenges
• Promoting the Accor Live Limitless Loyalty Program
• Ability to work a flexible 7-day roster including AM and PM shifts and nights as required.

You will also be well-presented with a positive and professional attitude and have a passion for hotel operations and providing exceptional customer service.

Qualifications

Your experience and skills include:
Service focused personality is essential

The successful candidate will have previous experience in a similar role plus:

• Strong written and verbal communication skills
• Time management skills with the ability to multi-task
• Good interpersonal skills with the ability to communicate with all levels of team members
• Ability to provide prompt and efficient service including upselling advantageous
• Entrepreneurial spirit with drive, ambition, and a high level of energy

Additional Information

Experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your team and working environment:
Vibrant Social Vibes: From team shout-outs and "Heartist" celebrations to casual after-work gatherings, we make sure the energy behind the scenes is just as buzzing as our lobby.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.