Guest Service Agent
minor
Guest Service Agent
minor· Coco Recreation Co., Ltd.
About this role
Job Location:
Avani Chaweng Samui ResortAt Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.
With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.
As a Guest Service Agent, you will be the first point of contact for our guests, creating a warm welcome and delivering exceptional service throughout their stay. You will ensure smooth arrival and departure experiences while providing personalized assistance that reflects Avani brand and exceeds guest expectations.
Key Responsibilities
Welcome guests and perform efficient check-in and check-out procedures.
Handle guest inquiries, requests and complaints professionally, ensuring timely follow-up and resolution.
Process reservations, payments, billing and cashiering transactions accurately.
Coordinate with Housekeeping, Reservations, Engineering and other departments to ensure seamless guest experiences.
Assist with room assignments, VIP arrivals and special guest requests.
Follow hotel policies, safety procedures and service standards at all times.
Contribute to a positive team environment and deliver outstanding guest service.
Qualifications
Previous experience in Front Office or Guest Services is preferred.
Excellent communication and interpersonal skills.
Good command of spoken and written English.
Familiarity with Opera PMS or similar hotel systems is advantage.
Strong problem-solving skills and a guest-focused attitude.
Able to work flexible shifts.
Positive, professional and well-groomed appearance.
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Frequently Asked Questions
Is the salary disclosed for the Guest Service Agent position at minor?
The salary for this Guest Service Agent role at minor is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Service Agent position at minor located?
This Guest Service Agent role at minor is based in Surat Thani, Thailand. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Service Agent role at minor full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Service Agent role in the Coco Recreation Co., Ltd. department at minor.
Which team or department does the Guest Service Agent at minor belong to?
This Guest Service Agent position is part of the Coco Recreation Co., Ltd. department at minor. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Service Agent position at minor?
Click the "Apply Now" button on this page. You will be redirected to minor's official application portal hosted on workday where you can submit your application directly.
When was the Guest Service Agent job at minor posted?
This Guest Service Agent position at minor was posted on Jul 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Service Agent
minor
You'll be redirected to minor's official application page on Workday.