Guest Service Agent

Job Location:

Inspired by the spirit of Parisian boulevard cafés and the original Colbert bistro, the Colbert Collection is united not by style or geography, but by a shared sensibility. These are places where culture, conversation and culinary rituals naturally converge, shaped by the rhythm of the destinations they call home.

Daringly distinct and defined by its own immutable character, each hotel in the collection captures something elusive yet unforgettable: moments that stir emotion, awaken curiosity, and remain with you long after you depart. If you are drawn to hospitality with soul and substance, the Colbert Collection is your kind of place.

We are currently looking for a Guest Service Agent

As a Guest Service Agent your roles is to be responsible and provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

• Welcome guests upon their arrival and assign rooms
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Provide information about hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Run and review daily reports/logs
• Complete designated cashier and closing reports in the computer system
• Accept and record wake-up call requests and deliver to appropriate department
• Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change

Experience:

• Previous experience in a large hotel with at least 500 keys in a luxury property required
• Pre-opening experience is an advantage 

Requirement:

• Proven work experience as a Guest Service Agent
• Opera experience
• Active listening and effective communication skills
• Flexibility to work in shifts
• Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment

Should you believe that you are the right candidate for the role, please apply online ONLY by submitting your full updated CV, featuring a recent photograph.

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