Guest Service Agent
minor
Guest Service Agent
minor· Al Mamzar Investments Co. LLC
About this role
Job Location:
NH Collection Dubai The PalmNH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.
We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.
To provide warm, professional, and personalized service to guests throughout their stay, ensuring a smooth arrival and departure experience while maintaining NH Collection service standards.
Key Responsibilities:
- Welcome and assist guests in a friendly and professional manner.
- Handle guest check-in and check-out efficiently.
- Process room assignments, payments, deposits, and guest accounts accurately.
- Respond to guest inquiries, requests, and concerns promptly and professionally.
- Provide information about hotel facilities, services, restaurants, and local attractions.
- Coordinate with Housekeeping, Reservations, Concierge, and other departments to ensure guest requests are handled smoothly.
- Maintain accurate guest profiles and update information in the hotel system.
- Handle telephone calls, emails, and other guest communications when required.
- Promote hotel facilities, services, and upselling opportunities.
- Ensure guest complaints are handled appropriately and escalated when necessary.
- Maintain confidentiality of guest information and comply with hotel policies and procedures.
- Support the Front Office team in delivering an exceptional overall guest experience.
Qualifications & Experience:
- Previous Front Office or Guest Service experience in a hotel is preferred.
- Excellent communication and interpersonal skills.
- Customer-focused with a positive and professional attitude.
- Good computer skills; knowledge of hotel PMS systems is an advantage.
- Ability to work flexible shifts, including weekends and public holidays.
- Fluent in English; additional languages are an advantage.
Not the right fit? Set up email alerts as new job postings become available that meet your interest!
Frequently Asked Questions
Is the salary disclosed for the Guest Service Agent position at minor?
The salary for this Guest Service Agent role at minor is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Service Agent position at minor located?
This Guest Service Agent role at minor is based in Dubai, United Arab Emirates. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Service Agent role at minor full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Service Agent role in the Al Mamzar Investments Co. LLC department at minor.
Which team or department does the Guest Service Agent at minor belong to?
This Guest Service Agent position is part of the Al Mamzar Investments Co. LLC department at minor. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Service Agent position at minor?
Click the "Apply Now" button on this page. You will be redirected to minor's official application portal hosted on workday where you can submit your application directly.
When was the Guest Service Agent job at minor posted?
This Guest Service Agent position at minor was posted on Sep 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Service Agent
minor
You'll be redirected to minor's official application page on Workday.