Guest Service Agent
druryhotels
Guest Service Agent
villagroup· Front Office
About this role
Company Description
Located in South Ari Atoll, less than 20 minutes from Velana International Airport by domestic flight. With spectacular azure lagoons and dense jungle at its core, Villa Park is a magical isle open for exploring. Each day invites a sense of escape with exceptional diving, playtime pursuits and secret dining experiences.
Job Description
Summary
The Guest Service Agent drives guests to and from various local locations per requests from various hotel departments. They provide assistance and support to the front desk as needed.
Essential Job Functions
- Pick up and deliver guests to various local locations as scheduled by the Guest Service
- Familiarize guests with points of interest, restaurants, activities, and resort facilities while transporting guests
- Know about all daily resort functions, locations, and times for appropriate guest direction
- Maintain constant communication with Front Desk for itinerary changes and guest requests
- Check inside and out of vehicles for cleanliness
- Clean inside and outside of vehicles when needed
- Check all essential fluids including oil and brake fluid and check the tire pressure
- Report any problems with the vehicles to Guest Services Manager
- Fill out vehicle maintenance checklists as directed
- Report all accidents accurately filling out incident reports immediately
- Assist Bell Desk in locating lost baggage through airlines and guest services desk at airport
- Drive safely at all times
- Other duties as assigned
Qualifications
- High School Diploma or high school equivalent preferred
- 1 year of guest / customer service skills preferred
- Previous experience within Hotel Guest Services Front Office area and proficiency in Opera or other PMS
- Effective time management
- Immaculate grooming and personal presentation
- Articulate communication skills and an understanding of luxury guest expectations.
- Self motivated and enjoy working autonomously
- Friendly and engaging
- Co-ordinate various tasks simultaneously
- Excellent English communication in written and verbal.
Additional Information
Serve with Humility | Radiate Optimism | Rely on Our Family
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Frequently Asked Questions
Is the salary disclosed for the Guest Service Agent position at villagroup?
The salary for this Guest Service Agent role at villagroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Service Agent position at villagroup located?
This Guest Service Agent role at villagroup is based in mv, Villa Park, Villa Park, , Maldives. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Service Agent role at villagroup full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Service Agent role in the Front Office department at villagroup.
Which team or department does the Guest Service Agent at villagroup belong to?
This Guest Service Agent position is part of the Front Office department at villagroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Service Agent position at villagroup?
Click the "Apply Now" button on this page. You will be redirected to villagroup's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Service Agent job at villagroup posted?
This Guest Service Agent position at villagroup was posted on Jun 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Service Agent
villagroup
You'll be redirected to villagroup's official application page on SmartRecruiters.