Guest Service Agent
accorhotel
Guest Service Agent
primeproperty· Front Office
About this role
Love hospitality? Then you’ll love working with us.
Waipuna Hotel & Conference Centre in Mount Wellington is looking for an experienced Guest Service Agent to join our friendly, hands-on team for casual basis. We are located in a central yet peaceful location on the edge of the Panmure Lagoon.
We’re all about genuine hospitality — creating moments that make our guests feel welcome, relaxed, and cared for. If you’re someone who loves connecting with people, thrives in a varied role, and enjoys making a difference every day, this is the opportunity for you.
About You
- Must have at least 12 months experience in Front Office in a Guest Services role
- Experience using Opera clould is preferred
- A passion for customer service, high standards of service and excellent attention to detail.
- Is confident and experienced in all facets of Front Office duties.
- Have the ability to multi-task with a can-do attitude
- Keep a cool head whilst working under pressure
- Shifts available cross AM, PM and weekend shifts
- Are available to start as soon as possible.
- Must have the right to work in NZ
About the Job
- Assist the Duty Manager and team to ensure the smooth and efficient day to day operations of the Front Desk, assisting guests with enquiries, reservations, housekeeping requests, settling guest accounts and ensuring cashiering is accurate
- Maintain strict security procedures to ensure guest confidentiality and safety
- Maintain a high standard of personal presentation
- Maintain high hotel standards and ensure guest safety and comfort is paramount
Why you’ll love working with us
- Positive team environment – small but passionate, with a “work hard, together” approach
- Competitive pay rates – your work is valued and rewarded
- Free uniform, staff meals and parking
- Staff accommodation & F&B discounts – across our Prime Hotels Group properties in some of the North Island’s most beautiful locations
About us
Waipuna Hotel and Conference Centre is a 4-star property and one of New Zealand’s largest and most versatile conference venues. Nestled in 6 acres of parkland overlooking the Panmure Lagoon, we combine a tranquil setting with easy access to Sylvia Park, train links, and motorway routes. Our facilities include flexible meeting spaces, outdoor pool, gym, running track, and spa pool – catering to both business and leisure travellers.
We’re part of Prime Hotels, a proudly New Zealand-owned group with 9 hotels nationwide and growing. Prime Hotels sits under the wider Prime Property Group - one of NZ's largest privately owned property companies
(www.primeproperty.co.nz).
📍 Location: Mount Wellington, Auckland
📅 Position available: We are looking for up to 2 people to join as casuals
If you take pride in your work, enjoy being part of a supportive team, and love creating memorable guest experiences – we’d love to hear from you!
Frequently Asked Questions
Is the salary disclosed for the Guest Service Agent position at primeproperty?
The salary for this Guest Service Agent role at primeproperty is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Service Agent position at primeproperty located?
This Guest Service Agent role at primeproperty is based in Waipuna Hotel and Conference Centre, Auckland, New Zealand. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Service Agent role at primeproperty full-time or part-time?
This is listed as a Casual position. It is posted as a Guest Service Agent role in the Front Office department at primeproperty.
Which team or department does the Guest Service Agent at primeproperty belong to?
This Guest Service Agent position is part of the Front Office department at primeproperty. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Service Agent position at primeproperty?
Click the "Apply Now" button on this page. You will be redirected to primeproperty's official application portal hosted on bamboohr where you can submit your application directly.
When was the Guest Service Agent job at primeproperty posted?
This Guest Service Agent position at primeproperty was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Service Agent
primeproperty
You'll be redirected to primeproperty's official application page on bamboohr.