GUEST RELATIONS MANAGER
accorhotel
Guest Relations Manager
About this role
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
Lead the daily Guest Relations .
Ensure seamless guest experiences from pre-arrival through post-departure.
Oversee all VIP, ALL members and repeat guest recognition.
Review arrivals, departures, in-house guests, celebrations and Handle With Care guests daily.
Monitor lounge presentation, food & beverage offerings, cleanliness and ambience.
Coordinate personalized amenities, welcome letters and special occasions.
Lead guest recovery and service recovery initiatives following the Own It and Guest Recovery framework.
Personally handle complex guest concerns and ensure timely follow-up until closure.
Conduct root cause analysis of recurring guest complaints and implement corrective actions.
Drive LQA, TrustYou, guest satisfaction and quality initiatives.
Review guest feedback trends and share action plans with department heads.
Support recruitment, onboarding, training, performance management and succession planning.
Drive ALL – Accor Live Limitless enrolments and member’s recognition.
Promote upselling opportunities and support Rooms revenue initiatives.
Maintain accurate guest profiles in Opera Cloud and ensure guest preferences are updated.
Monitor ALICE/Royal Service guest requests and ensure timely completion.
Coordinate closely with Front Office, Housekeeping, Engineering, Concierge, Security, and Food & Beverage.
Support emergency response and Manager on Duty responsibilities when assigned.
Ensure compliance with hotel policies, cash handling procedures and key control.
Promote health, safety, HACCP and security standards.
Prepare operational reports, guest recovery summaries and quality analysis.
Perform any additional duties assigned by hotel management.
Qualifications
- Passion for guest service
- Excellent written and verbal communication, interpersonal and leadership skills.
- Highly organized, results-oriented with the ability to be flexible and work well under pressure.
- Strong interpersonal and problem solving abilities.
- Highly responsible & reliable.
- Fluency in English, secondary language preferred.
- Minimum of 2 years previous proven managerial position or equivalent in a customer service industry.
- Must have the ability to handle a multitude of tasks and Guest requests.
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
- Knowledge of Opera Cloud Property Management System an asset.
- Ability to work cohesively with fellow heartists as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
Additional Information
experience is an asset
Fluency in English, additional languages are a plus
Frequently Asked Questions
Is the salary disclosed for the Guest Relations Manager position at accorhotel?
The salary for this Guest Relations Manager role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Relations Manager position at accorhotel located?
This Guest Relations Manager role at accorhotel is based in Makkah, Makkah, Makkah Province, Saudi Arabia, Makkah Province, sa. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Relations Manager role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Relations Manager role at accorhotel.
How do I apply for the Guest Relations Manager position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Relations Manager job at accorhotel posted?
This Guest Relations Manager position at accorhotel was posted on Aug 9, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Relations Manager
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.