Guest Relations Executive (F&B Host/Hostess)

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive. As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest. If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional. Discover more at press.fourseasons.com/singapore

About the role: 

Guest Relations Executive (F&B Host/Hostess)

Be the first smile, the warm welcome, and the lasting impression.

As a Guest Relations Executive (F&B Host/Hostess), you will play a pivotal role in shaping each guest's dining journey from the moment they arrive. More than managing reservations and seating arrangements, you will be the face of the restaurant—creating genuine connections, anticipating guest needs, and delivering thoughtful, personalised experiences that define luxury hospitality.

This role is ideal for individuals who enjoy engaging with people, thrive in a vibrant dining environment, and are passionate about creating memorable moments through exceptional service.

What you will do:

• Welcome guests with warmth, professionalism, and genuine hospitality

• Manage reservations, seating arrangements, and table flow to ensure a seamless dining experience

• Build meaningful relationships with guests, recognising preferences and creating personalised experiences

• Handle guest enquiries, reservations, and requests via phone, email, and in person

• Collaborate closely with service and culinary teams to ensure smooth restaurant operations

• Anticipate guest needs and proactively address opportunities to enhance their dining experience

• Support VIP guest recognition and special occasion celebrations

• Ensure every interaction reflects the service excellence and attention to details

What you bring:

• At least 1 year of F&B experience, preferably in a luxury brand

• Engaging and guest-centric service expertise

• Exceptional communication and interpersonal skills

• Strong organisational skills with the ability to multitask in a fast-paced environment

• Confidence in building relationships with guests and colleagues alike

• Attention to detail, poise, and a genuine passion for creating memorable experiences

• A collaborative mindset and positive attitude

What we offer: 

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities

• Unique strong culture

• Best-in-industry training

• Complimentary stays at Four Seasons properties (based on availability), with discounted meals

• Paid holidays/vacation

• Dental and medical/life insurance

• Employee service awards/Birthday Gift

• Annual employee party/social and sporting events

• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires flexibility in scheduling and the ability to work on a rotating shift basis, including weekends and holidays.