Guest Relations Agent
accorhotel
Guest Relations Agent
About this role
Company Description
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.
Job Description
The Guest Relations Agent is responsible for delivering personalized and attentive service to guests, with a strong focus on VIP arrivals, in-house guest engagement, and seamless guest experiences. The role supports VIP check-in and check-out, handles guest requests and concerns, coordinates special arrangements, and works closely with other departments to ensure exceptional service throughout the guest journey.
Key Responsibilities:
- Prepare and coordinate VIP arrivals, including room allocation, amenities, welcome letters, and special requests.
- Assist with VIP check-in and check-out, including in-room check-in and room orientation when required.
- Maintain accurate guest profiles and records in OPERA.
- Handle guest requests, enquiries, and complaints professionally, ensuring timely follow-up and service recovery.
- Conduct courtesy calls and manage pre-arrival communication based on guest status.
- Coordinate VIP amenities, celebrations, transportation, and other special arrangements.
- Liaise with Housekeeping, F&B, and other departments to ensure smooth guest experiences.
- Manage guest messages, mail, packages, key cards, and trace requests efficiently.
- Support restaurant reservations and ensure guest preferences and dietary requirements are accurately recorded.
- Maintain Guest Relations reports, logbooks, and daily operational follow-up.
- Maintain high standards of grooming, professionalism, confidentiality, and guest service.
- Contribute to guest satisfaction, revenue generation, and the achievement of hotel service standards.
Qualifications
- Previous experience in Guest Relations, Front Office, or a similar role, preferably within a luxury hotel or resort environment.
- Fluent in German and Russian is preferred.
- Ability to handle VIP guests and special requests with discretion and professionalism.
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Guest Relations Agent position at accorhotel?
The salary for this Guest Relations Agent role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Relations Agent position at accorhotel located?
This Guest Relations Agent role at accorhotel is based in Ras Al-Khaimah, Ras al Khaimah, United Arab Emirates. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Relations Agent role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Relations Agent role at accorhotel.
How do I apply for the Guest Relations Agent position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Relations Agent job at accorhotel posted?
This Guest Relations Agent position at accorhotel was posted on Sep 29, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Relations Agent
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.