Guest Relation Associate
accorhotel
Guest Relation Associate
About this role
Company Description
Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines.
Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property.
Job Description
- Welcome guests upon arrival and provide a warm, professional first impression.
- Assist guests with check-in and check-out procedures when required.
- Respond promptly to guest inquiries, requests, and concerns.
- Handle guest complaints efficiently and follow up to ensure resolution.
- Coordinate with housekeeping, food & beverage, maintenance, and other departments to fulfill guest requests.
- Maintain knowledge of hotel facilities, services, room categories, promotions, and local attractions.
- Assist VIP guests and ensure special requests are fulfilled.
- Monitor guest feedback and encourage positive guest experiences.
- Maintain accurate guest records and update guest preferences in the hotel management system.
- Ensure the lobby and guest areas are clean, organized, and welcoming.
- Promote hotel services, restaurants, spa, and other facilities to enhance the guest experience.
- Follow hotel policies, safety standards, and service procedures.
Qualifications
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Guest Relation Associate position at accorhotel?
The salary for this Guest Relation Associate role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Relation Associate position at accorhotel located?
This Guest Relation Associate role at accorhotel is based in Mumbai, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Relation Associate role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Relation Associate role at accorhotel.
How do I apply for the Guest Relation Associate position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Relation Associate job at accorhotel posted?
This Guest Relation Associate position at accorhotel was posted on Sep 19, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Relation Associate
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.