Guest Experience Supervisor
accorhotel
Guest Experience Supervisor
About this role
Company Description
Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 408 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.
Job Description
- Supervise daily Guest Experience operations to ensure exceptional service delivery.
- Lead, coach, and support the Guest Experience team in providing personalized guest services.
- Monitor guest satisfaction and proactively identify opportunities to enhance the guest experience.
- Handle guest feedback, requests, and service recovery situations professionally and efficiently.
- Coordinate with Front Office, Housekeeping, Food & Beverage, and other departments to ensure seamless guest experiences.
- Manage VIP arrivals, repeat guests, special occasions, and personalized guest arrangements.
- Conduct guest follow-ups, courtesy visits, and satisfaction checks during the guest stay.
- Maintain accurate records of guest preferences, feedback, and service recovery actions.
- Support the implementation of guest engagement programs and hotel initiatives.
- Review guest feedback from various platforms and provide recommendations for service improvement.
- Assist in preparing guest experience reports and performance analysis.
- Ensure compliance with hotel policies, brand standards, and service excellence guidelines.
Qualifications
- Minimum 3–4 years of experience in Front Office, Guest Relations, or Guest Experience roles, preferably in a 4- or 5-star hotel.
- Minimum 1 year of supervisory experience with strong team leadership skills.
- Excellent communication and interpersonal skills.
- Good command of English (spoken and written); additional languages are an advantage.
- Strong guest service mindset with excellent problem-solving abilities.
- Experience handling VIP guests, guest complaints, and service recovery.
- Strong knowledge of hotel operations and luxury service standards.
- Ability to lead and motivate a team in a fast-paced environment.
- Professional appearance, positive attitude, and high attention to detail.
- Flexible to work shifts, weekends, and public holidays.
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Guest Experience Supervisor position at accorhotel?
The salary for this Guest Experience Supervisor role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Experience Supervisor position at accorhotel located?
This Guest Experience Supervisor role at accorhotel is based in Lagoi, Kepulauan Riau, Indonesia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Experience Supervisor role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Experience Supervisor role at accorhotel.
How do I apply for the Guest Experience Supervisor position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Experience Supervisor job at accorhotel posted?
This Guest Experience Supervisor position at accorhotel was posted on Sep 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Experience Supervisor
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.