Food and Beverage Supervisor | Banquets
accorhotel
Guest Experience Specialist
About this role
Company Description
Overlooking the scenic South China Sea, an hour away by ferry from Singapore, Mövenpick Resort & Spa Bintan Lagoon will introduce Swiss-inspired hospitality to Bintan in celebration of Mövenpick's rich culinary legacy. The resort is set to be the new beach getaway destination for all generations with standout facilities, including 408 rooms & suites, two golf course, three lagoon swimming pools, unique restaurant concepts, a two-storey beach club, spacious event spaces. Wellness will also be an integral part of the resort experience, with a vast wellness and recreation village that will feature a gym, a spa, and Kid Club.
Job Description
Key Responsibilities
Report on time for duty and maintain impeccable personal grooming and uniform standards at all times.
Welcome and escort guests, especially VIPs, upon arrival and departure according to their VIP level.
Ensure all VIP arrivals are properly prepared, including room allocation, amenities, transportation, and special requests.
Conduct pre-arrival inspections of VIP rooms to ensure cleanliness, maintenance, and amenity standards are met.
Identify and coordinate special occasions (birthdays, honeymooners, anniversaries) and arrange appropriate amenities with personalized messages.
Maintain an active presence in the lobby, engaging with guests, collecting feedback, and providing assistance as needed.
Follow up on long-stay guest requests through courtesy calls and personalized services.
Monitor lobby conditions (cleanliness, lighting, brochures, ambiance) and take immediate corrective action when required.
Coordinate closely with all departments to ensure seamless and consistent guest service delivery.
Promote hotel services and support upselling initiatives, including loyalty program memberships.
Ensure proper handover and communication through the logbook between shifts.
Comply with hotel policies, safety procedures, and emergency protocols at all times.
Qualifications
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Guest Experience Specialist position at accorhotel?
The salary for this Guest Experience Specialist role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Experience Specialist position at accorhotel located?
This Guest Experience Specialist role at accorhotel is based in id, Kepulauan Riau, Lagoi, Lagoi, Kepulauan Riau, Indonesia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Experience Specialist role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Experience Specialist role at accorhotel.
How do I apply for the Guest Experience Specialist position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Experience Specialist job at accorhotel posted?
This Guest Experience Specialist position at accorhotel was posted on Aug 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Experience Specialist
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.