Guest Experience & Manifest

shamal· Operative / Clerical
Apply Now ↗
CONTRACTOR

About this role

Overview

Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai’s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operateThis role falls under our Sky Dive Dubai umbrella and will be responsible for coordinating and manifesting parachutists and tandem passengers to aircraft, ensuring efficient operations, and providing exceptional customer service to Skydive Dubai’s customers and staff

Responsibilities

 

  • Check in all tandem customers and licensed skydivers.  Collect and record all relevant information into customer files. Ensure all waivers are properly and completed, identification is checked, and the customer meets all requirements to jump
  • Ensure all jumpers meet the dropzone’s requirements as per the Operations Manual, SOP(s), and regulatory standards.
  • Take copies and file all of licenses, insurance, and logbook for licensed jumpers and ensure they have the proper documentation and prerequisites to jump at the PDZ
  • Input payments (example: deposits, vouchers, remaining balances, special event payments, and jump tickets) charged by credit card or cash payments into manifest software, hold accountability for a cash drawer, reconcile drawer at the end of the day
  • Run necessary accounting reports and queries to settle the drawer at the end of the day.  Submit all documents and receipts
  • Assist customers for tandem information, reservations, reservation modification, VIP bookings, and licensed skydiver information via email.
  • In the event of bad weather, rescheduling tandem reservations, providing same day refunds, assisting in refund request forms for customers who have paid online
  • Follow up with the finance department and provide flow of information to the customer throughout the refund process
  • Demonstrate a thorough understanding of multiple computer software programs (for example, Burble, booking system, Microsoft word and Excel) 

Qualifications

Preferred Educational Qualifications And Professional Certifications

  • A minimum of 2 years working within a skydiving manifest office.

 

Experience

A minimum of 2 years working within a skydiving manifest office

 

For more information about Shamal, please visit our LinkedIn page https//www.linkedin.com/company/shamalholding/NoteDue to a high influx of profiles, only shortlisted candidates will be contacted

 

Frequently Asked Questions

Is the salary disclosed for the Guest Experience & Manifest position at shamal?
The salary for this Guest Experience & Manifest role at shamal is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Guest Experience & Manifest role at shamal full-time or part-time?
This is listed as a CONTRACTOR position. It is posted as a Guest Experience & Manifest role in the Operative / Clerical department at shamal.
Which team or department does the Guest Experience & Manifest at shamal belong to?
This Guest Experience & Manifest position is part of the Operative / Clerical department at shamal. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Experience & Manifest position at shamal?
Click the "Apply Now" button on this page. You will be redirected to shamal's official application portal hosted on icims where you can submit your application directly.
When was the Guest Experience & Manifest job at shamal posted?
This Guest Experience & Manifest position at shamal was posted on Sep 22, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Experience & Manifest
shamal
Apply for this role ↗

You'll be redirected to shamal's official application page on icims.