Guest Experience Lead
thuma· Retail
About this role
The Guest Experience Lead is a hands-on retail leader responsible for delivering an exceptional guest experience while driving sales performance and supporting daily store operations. This role serves as a lead presence on the sales floor, coaching associates through real-time selling opportunities, fostering a hospitality-driven environment, and helping the team achieve store goals.
The Guest Experience Lead partners closely with the Store Manager to maintain a high-performing showroom, support team development, and ensure operational standards are executed consistently. Ideal candidates are relationship builders who lead by example, excel at creating meaningful Guest connections, and thrive in a fast-paced retail environment.
You Will
- Deliver a premium, hospitality-driven Guest experience by building meaningful relationships, resolving concerns with professionalism and empathy, and identifying opportunities to elevate service and conversion.
- Drive sales performance through active selling, product expertise, client engagement, and consistent execution of individual and store goals.
- Lead by example on the sales floor, providing real-time coaching, reinforcing selling behaviors and service standards, and supporting the onboarding and development of new team members.
- Foster a positive, collaborative, and accountable team culture that reflects Thuma's values and commitment to exceptional Guest experiences.
- Support operational excellence through execution of opening and closing procedures, inventory and replenishment activities, merchandising standards, and maintaining an organized and visually compelling showroom environment.
- Ensure compliance with company policies, operational procedures, and brand standards while partnering with store leadership to drive overall store performance.
This Might Describe You
- 2–4+ years of retail sales leadership experience in premium retail, showroom, hospitality, or customer-centric environments.
- Proven ability to drive sales results, influence team performance, and deliver exceptional Guest experiences.
- Strong coaching, communication, and interpersonal skills, with the ability to lead by example and develop others.
- Excellent organizational skills, attention to detail, and ability to effectively manage multiple priorities in a fast-paced environment.
- Experience using retail technology platforms such as Shopify, Netsuite, Gladly, or similar systems.
- Passion for design, hospitality, and creating exceptional Guest experiences.
- Experience serving as a keyholder, sales lead, or floor leader.
- Experience in furniture, home, lifestyle, luxury, or design-focused retail environments.
- Ability to work a flexible schedule, including evenings, weekends, and holidays, and lift/move merchandise up to 50 lbs.
Why Join Us
- 401(k): Participation in our 401(k) program with company matching up to 6% of your contributions.
- Benefits*: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored One Medical and WellHub memberships.
- Paid Time Off: We operate with a high-performance mindset and we believe healthy, happy, relaxed people do better work.
- Time to Recharge: Retail teams receive select paid holidays, including key company closure days, along with holiday pay when working on designated holidays.
- Employee Discount**: 40% off almost all Thuma products.
- Room Upgrade: A complimentary product credit upon joining, valued at up to $3,000.
** Some exclusions may apply
* Eligibility for compensation, benefits, and perks may vary based on employment status (e.g., full-time, part-time, temporary), work schedule, and applicable holiday policies, and are subject to the terms of the relevant plans and company guidelines.
Who We Are
Thuma is a modern design company specializing in furniture and home goods. We believe simplicity is the ultimate luxury. That the details matter. And that good design is good hospitality.
We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role. If this sounds like you, we encourage you to apply even if your experience doesn’t precisely match our job description. We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.
Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work. We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.
Frequently Asked Questions
What is the salary for the Guest Experience Lead role at thuma?
The listed salary for this Guest Experience Lead position at thuma is USD 27–32. This is an Full Time role.
Where is the Guest Experience Lead position at thuma located?
This Guest Experience Lead role at thuma is based in New York City, New York. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Experience Lead role at thuma full-time or part-time?
This is listed as a Full Time position. It is posted as a Guest Experience Lead role in the Retail department at thuma.
Which team or department does the Guest Experience Lead at thuma belong to?
This Guest Experience Lead position is part of the Retail department at thuma. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Experience Lead position at thuma?
Click the "Apply Now" button on this page. You will be redirected to thuma's official application portal hosted on lever where you can submit your application directly.
When was the Guest Experience Lead job at thuma posted?
This Guest Experience Lead position at thuma was posted on Aug 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Experience Lead
thuma · 💰 USD 27–32
You'll be redirected to thuma's official application page on Lever.