Guest Experience Ambassador

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Iconic elegance in Milan’s most fashionable neighbourhood. . A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa.

Guest Experience Ambassador

Reporting to the Front Desk Manager, the Guest Experience Ambassador is responsible for creating memorable and personalized experiences for our guests from pre-arrival through departure. You will warmly welcome guests, provide in room check-ins,  anticipate their needs, build genuine connections, and act as a trusted point of contact throughout their stay. By providing tailored recommendations, coordinating special requests, and delivering thoughtful touches, you will ensure every guest feels recognized, valued, and cared for. Working closely with all hotel departments, you will proactively resolve concerns,  exceed expectations, and uphold the highest standards of luxury hospitality and service excellence, creating exceptional moments that leave a lasting impression.

About the role: 

We currently have an opportunity for a Guest Experience Ambassador to join our iconic Four Seasons Hotel Milano, Italy! 

What you will do: 

• Welcome and personally assist guests upon arrival and throughout their stay.

• Provide in room check in

• Build genuine relationships with guests and provide personalized service based on their preferences and expectations.

• Anticipate guest needs and proactively offer assistance, recommendations, and solutions.

• Handle guest requests, inquiries, complaints, and special occasions with professionalism and discretion.

• Coordinate with Front Office, Concierge, Housekeeping, Food & Beverage, Reservations, and other departments to ensure smooth service delivery.

• Follow up on guest requests to ensure complete satisfaction.

• Maintain accurate records of guest preferences and relevant information to support personalized service.

• Assist with VIP arrivals, special celebrations, amenities, and bespoke arrangements.

• Provide information about the hotel, local attractions, restaurants, transportation, and other services.

• Identify opportunities to exceed guest expectations and create memorable moments.

• Support guest satisfaction and loyalty initiatives.

• Ensure that all interactions reflect the hotel’s standards, values, and brand identity.

• Maintain a high level of discretion when dealing with confidential or personal guest information.

What you bring: 

One + years experience working within a luxury hotel or similar environment is considered an asset 

Excellent interpersonal skills, empathy and communication skills 

Cross cultural sensitivity, and customer service orientation  

Guest centricity and understanding the importance of guest’s preferences. 

What we offer: 

Annual gross basic salary of 27.200,00€ and a comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Dry Cleaning for Employee Uniforms

Meals available at our Employee Restaurant 

Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year 

Employee Recognition Programs 

Opportunities to build a successful career with global potential 

Schedule & Hours:

This position is based at the Four Seasons Milan.

The role involves shift work, including weekends.

You must possess the legal right to work in Italy and have fluency in English and Italian.