Guest Service Expert Server
Marriott US and Can Campus
Groups & Events Agent - Protea Hotel Fire & Ice! by Marriott® Menlyn Pretoria
About this role
POSITION SUMMARY
The Group and Events Agent plays a key role in both the acquisition and coordination of group bookings and conference business. This role is responsible for proactively securing new business, converting enquiries into confirmed bookings, and managing all event-related logistics to ensure exceptional guest experiences and maximum revenue generation for the hotel.
KEY RESPONSIBILITIES:
Business Development & Sales Conversion
Proactively respond to group, conferencing, and event enquiries with tailored proposals.
Actively pursue new group and conferencing leads through telesales, referrals, and networking.
Secure business through timely follow-up, professional communication, and compelling presentations.
Convert tentative enquiries into confirmed bookings through effective negotiation and upselling.
Maintain a clear pipeline of leads, prospects, and conversions in the hotel systems.
Client Liaison & Event Planning
Engage with clients to understand their vision and specific requirements for each event.
Conduct professional site inspections, proposal walkthroughs, and pre-event meetings.
Offer creative and practical solutions to enhance the client’s experience and event value.
Coordination & Internal Communication
Prepare and distribute accurate function sheets, rooming lists, and event resumes to relevant departments.
Coordinate operational delivery across departments (F&B, Front Office, Housekeeping, Banqueting, AV).
Act as the key contact during events to ensure real-time problem solving and client support.
Administration
Manage contracts, deposits, billing, and post-event reconciliation in line with company policies.
Ensure all administrative records are accurate and up-to-date in hotel systems.
Track and report on sales conversions, confirmed revenue, and event feedback.
Post-Event Engagement & Client Retention
Conduct post-event follow-ups and solicit feedback to drive continuous improvement.
Build lasting relationships with clients to encourage repeat business and referrals.
Skills & Competencies Required:
Proven ability to convert leads into confirmed sales
Strong interpersonal, negotiation, and influencing skills
High attention to detail and excellent organizational abilities
Strong multitasking and problem-solving under pressure
Proficient in Microsoft Office and PMS/event platforms.
Ability to work flexibly, including after-hours for events when needed
PREFERRED QUALIFICATIONS
Minimum 2 years in conferencing, group sales, or events coordination within hospitality
Track record of securing and growing conferencing or group business
Diploma or degree in Hospitality, Events, or related field is advantageous
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Frequently Asked Questions
Is the salary disclosed for the Groups & Events Agent - Protea Hotel Fire & Ice! by Marriott® Menlyn Pretoria position at Marriott US and Can Campus?
The salary for this Groups & Events Agent - Protea Hotel Fire & Ice! by Marriott® Menlyn Pretoria role at Marriott US and Can Campus is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Groups & Events Agent - Protea Hotel Fire & Ice! by Marriott® Menlyn Pretoria position at Marriott US and Can Campus located?
This Groups & Events Agent - Protea Hotel Fire & Ice! by Marriott® Menlyn Pretoria role at Marriott US and Can Campus is based in South Africa. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Groups & Events Agent - Protea Hotel Fire & Ice! by Marriott® Menlyn Pretoria role at Marriott US and Can Campus full-time or part-time?
This is listed as a Full time position. It is posted as a Groups & Events Agent - Protea Hotel Fire & Ice! by Marriott® Menlyn Pretoria role at Marriott US and Can Campus.
How do I apply for the Groups & Events Agent - Protea Hotel Fire & Ice! by Marriott® Menlyn Pretoria position at Marriott US and Can Campus?
Click the "Apply Now" button on this page. You will be redirected to Marriott US and Can Campus's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Groups & Events Agent - Protea Hotel Fire & Ice! by Marriott® Menlyn Pretoria job at Marriott US and Can Campus posted?
This Groups & Events Agent - Protea Hotel Fire & Ice! by Marriott® Menlyn Pretoria position at Marriott US and Can Campus was posted on Sep 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Groups & Events Agent - Protea Hotel Fire & Ice! by Marriott® Menlyn Pretoria
Marriott US and Can Campus
You'll be redirected to Marriott US and Can Campus's official application page on oraclecloud.